Organisation: Celtic Football Club
Location: Celtic Football Club
Celtic Football Club is currently seeking Tour Guides on a on a permanent basis, to work flexibly as and when required to join the Visitor Centre at Celtic Park.
Reporting to the Head Tour Guide, our Tour Guides work to deliver the highest standard of stadium tour experience for our guests. They are tasked with representing the Football Club in a professional and friendly manner at all times, and are required to interact well with all of our guests – both locals and tourists alike. Tour Guides also assist with some of the logistics of our daily operations, including the set-up and breakdown of the tour route (both daily and pre/post match).
To perform stadium tours to a high standard, representing Celtic Football Club in the best possible manner and interacting positively with our guests.
To adapt well to any changes which may present themselves, such as areas of the tour route potentially being closed due to other activity ongoing at the stadium.
To continually add to their individual knowledge base, both with regards to Celtic Football Club and the sport as a whole. This will include familiarising themselves with any changes to the contents of our display cabinets prior to speaking to the public about them.
To help with the daily set-up/breakdown of the tour route, as well as full pre/post match setup/breakdowns of our operations. This will also include other logistical aspects as required.
To ensure continual vigilance regarding the Health and Safety of their tour groups. Likewise, any concerns relating to Health and Safety must be identified, appropriately dealt with and flagged to the correct departments.
Proactive awareness of good Safeguarding practices.
To assist with any other needs of the business, as required.
SKILLS AND EXPERIENCE REQUIRED
Strong knowledge of the history of Celtic Football Club and Scottish football.
Previous experience working with the public.
Strong grasp of literacy and numeracy; foreign language skills.
Previous experience of public speaking.
Previous experience working within the tourism and/or hospitality sectors.
Strong knowledge of wider football and sport.
The successful candidate must be able to work flexible hours, including weekends, as required. You must also be able to work match days at home (pre-match, if required) and when Celtic are playing at away or neutral venues.
Application Deadline: Sunday 08/10/2023