Jobs

We are seeking a dedicated and proactive Tour Operations Officer to join our team. The ideal candidate will take charge of the operational side of our tours, to ensure everything runs seamlessly behind the scenes.
This position requires strong analytical skills, excellent communication abilities, and a commitment to enhancing operational processes. As an Operations Officer, you will be responsible for overseeing various operational functions and play a pivotal role in delivering outstanding visitor experience.

Your Key Responsibilities:
• Welcome and Support Groups: Greet tour groups at their starting point, manage check-ins, and follow up with latecomers or no-shows.
• Financial Management: Handle cash transactions, distribute tickets, track expenses, and manage emergency purchases as needed.
• Team Collaboration: Serve as a key point of contact for the Tour Guide Team, ensuring seamless communication and a five-star visitor-focused experience.
• Adaptability and Problem Solving: Respond to extraordinary circumstances such as cancellations, closures, or route changes, while keeping all relevant teams informed.
• Supplier Relationships: Build strong partnerships with local service providers and suppliers.
• Emergency Protocols: Oversee incident response and ensure adherence to emergency procedures.
• Record-Keeping and Reporting: Maintain accurate records and contribute to periodical performance reports.
• Innovative Contributions: Share ideas to improve services, develop new products, and help drive sustainable growth while maximizing sales conversion.

What we’re looking for:
• Excellent organizational skills and attention to detail.
• A strong working knowledge of Microsoft Office.
• Exceptional communication and numerical skills with confidence in carrying out transactions.
• A methodical, logical, and thorough approach to tasks.
• A positive and proactive attitude to problem-solving.
• A team-oriented mindset who also thrives working independently.
• Energy, friendliness, and a helpful nature.
• A passion for delivering a high-quality product and visitor experience.

What We Offer:
• A range of benefits, including ASVA passes (Association of Scottish Visitor Attractions) and paid training.
• Flexible schedules
• An opportunity to work in a dynamic and supportive team environment.

We welcome applications from individuals who are eager to contribute positively to our operations while growing their professional skills within a dynamic environment.
If you’re enthusiastic about ensuring smooth tour operations and contributing to unforgettable experiences for our visitors, we’d love to hear from you.

Apply now with a CV and cover letter to edgar@allstarguides.co.uk.
Applications close at 5pm on 31/01/2025.

Application Deadline: Friday 31/01/2025