Jobs

JOB PURPOSE
To support the Travel Trade and Hospitality department on informatics, archiving, communications with internal and external stakeholders and general administration of bookings .
Under the supervision of the Travel Trade Executive/Manager, manage and deal with all the financial processes related to invoicing and procedures for Travel Trade , with a particular focus on improving business performance through the creation of new processes and procedures

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Main Duties Operations Executive ,to provide general support to the Trust’s Travel Trade and Hospitality team , and under the supervision of the Travel Trade Executive/Manager – which would include:

• Overseeing the whole invoicing process of Travel Trade bookings (creating invoicing system, checking vouchers, getting in touch with properties and clients for clarification) and assisting with the administration of Venue Hire enquiries
• Assisting other team members (with TTH and wider CE team) with other financial and administrative duties such as raising MasterCard and other POs as required – receipting these orders and working with Finance to resolve any invoice queries
• Administering all central travel trade and Venue Hire enquiries and bookings, including creating systems and procedures to improve efficiency of Travel Trade operations .
• Optimising Travel Trade Booking Systems in order to maximise revenue and profitability
• First point of contact for enquiries from clients and properties to the TT&H team including reviewing and distributing electronic mail, managing three inboxes, maintaining the team SharePoint site, electronic filing etc.
• Reporting : Creating a suite of reports providing the team with crucial business information allowing the department to make better and more informed decisions on business development activities , opportunities and challenges
• Advice : Giving regular advice and support to both the central TTH team and to property teams on how best to manage and facilitate bookings . Supporting colleagues across the organisation with specialist advice and practical guidance with regards to travel trade bookings
• EPOS : Working closely with the Travel Trade & Venue Hire Head of Department, taking an active role in the design and implementation of the new EPOS system for procedures related to Travel Trade
• Policies and procedures : Working very closely with the rest of the team to draft and develop new and/or improve Travel Trade & Hospitality procedures (CRM, Spreadsheet, maintenance of databases, T&C, etc)
• Business development : Taking an active role in helping and supporting the team with business development activities such as attending trade shows, and on occasion, represents solely the Travel Trade team during familiarisation visits with Tour operators .
• Sustainability : creating and supporting others’ financial/commercial initiatives that ensure the department’s drive for sustainability
• Stakeholder management :
o Maintaining strong working relationships with VSMs and OPs in the regions, national support teams and trade clients to promote effective working, provide advice on travel trade processes and foster compliance with Trust policies and processes.
o Acting as general support for TT&H Team as needed – this may include holiday cover, collating data, etc
o Managing client relationships to ensure consistency and continuity of the booking system

Application Deadline: Sunday 08/12/2024