Various - Visitor Experience Assistants and Catering Assistants

Organisation: The Royal Zoological Society of Scotland

Salary: £10.30 per hour

Location: Highland Wildlife Park (Scottish Highlands

2022 was a phenomenal year for our charity and its parks as we launched a new Royal Zoological Society of Scotland (RZSS) strategy pledging to reverse the decline of at least 50 species by 2030.

At our Highland Wildlife Park, we saw our polar bear cub (Brodie) take his first steps outside, welcomed the arrival of three snow leopard cubs, continued our fantastic work on the saving the critically endangered pine hoverfly and had a very successful first breed season of our Scottish Wildcats with 22 kittens being born… and that’s just in one year!

If you would like to get involved, come and work on the wild side and help protect, value and love nature.

The role(s)

Visitor Experience Assistants:

1 x 30 hour permanent
Various seasonal roles

Catering Assistants:

2 x 30 hours fixed term to end October 2023
Various seasonal roles

In these roles you will provide a first-class customer service experience. As Catering Assistant you will work to provide a consistently high-quality food service experience to all visitors at RZSS Highland Wildlife Park, Our Visitor Experience Assistants provide information and assistance, ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Visitor Experience
Ensure all work areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed as directed.
Operate admissions systems efficiently and effectively to both sell and upsell products.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Ensure work areas are maintained to the highest health, safety and hygiene standards
Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately
Assisting with the smooth running of the kitchen production areas
Assisting with basic food preparations

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Providing first-class customer care and service, including dealing with customer queries.
Food Safety and Hygiene (level 2 certification) or willingness to obtain

What you’ll get in return:

Competitive salary / hourly rates
Friendly and fun working environment
Free staff transport (from Inverness and local area)
Discount in both retail/catering
Opportunity to observe the work of our animal keepers first hand
Free admission to Edinburgh Zoo and other BIAZA listed UK zoos
Free admission to other local attractions (ASVA listed)
Full training provided
Additional benefits for permanent staff including employer contributory pension scheme access to a healthcare plan and supplemented Highlife Membership

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Application Deadline: Sunday 05/02/2023