Visitor Assistant

Organisation: V&A Dundee

Salary: £10.90 per hour

Location: Dundee

As the face of V&A Dundee, our Visitor Assistants facilitate a world-class experience for our visitors, in a safe, secure and accessible environment, supporting our mission to inspire and empower through design.

Working across our galleries, welcome areas and ticketing positions, our Visitor Assistants will put the Visitor journey at the heart of everything that they do, creating a positive and memorable experience for all visitors and providing a tailored welcome as they arrive at the museum. They will greet visitors proactively as they enter our galleries, offering assistance and being present and available to answer queries and share knowledge and stories, developing a deep understanding of our building, objects and exhibits, and speaking confidently and engagingly about these with our visitors. They take pride in the museum’s appearance, see every day through the eyes of a visitor and question everything that does not look, or work perfectly.

Duties and Responsibilities

To be a confident, proactive, approachable and visitor focused individual, helping visitors to engage with the museum and collections, whilst maintaining a consistent, engaging and professional manner at all times.

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

To be a responsible and visible presence for an area of the museum on a daily basis, actively walking the galleries, carrying out invigilation duties and ensuring the safety and security of the exhibitions, objects and visitors.

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall visitor experience, and communicating confidently to ensure this is achieved.

Ensure that the museum is always presented to the highest standard, carrying out light cleaning, tidying and maintenance duties as required.

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

To see the full job description please follow the application link.

Application Deadline: Friday 10/03/2023