Jobs

Full time, Permanent
Salary £29,888 – £32,602 per annum (from January 2025)
Plus generous benefits package

About the role

If you have supervisory experience working in a public facing role using excellent customer service and communication skills, then we want to hear from you. We’re looking for an experienced Supervisor to lead and motivate a team of approximately 45 Visitor Assistants working across all four of our amazing Galleries based in the heart of Edinburgh.

You’ll be part of our enthusiastic and dedicated team responsible for enabling our visitors to explore, experience and enjoy the National Galleries of Scotland.

As a Visitor Assistant Supervisor, you will lead by example providing an exceptional welcome and seize all opportunities to grow income by encouraging donations, promoting the benefits of membership, and selling tickets for exhibitions. 

The difference you’ll make

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong and motivational line management. Working with the Operations Manager and the other Visitor Assistant Supervisor you will:

– Assist in managing the team respond to visitor enquiries and feedback (in person, by phone and via email).   
– Provide direction to your team to ensure the best possible welcome and experience every time we engage with our visitors and colleagues.
– Supervise and develop the Visitor Assistants to deliver against income targets for donations, Friends scheme recruitment and ticket sales.
– Create efficient and effective staff rotas to ensure the team are resourced and equipped to deal successfully with enquiries and customer engagement.
– Assist in creating a culture of creativity and commercial awareness. 
– Communicate effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.  
– Follow departmental cash handling procedures and perform accurate reconciliations.  
– Ensure all customer data is collected in line with GDPR and our guidelines. 

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Whilst an interest in art would be great it’s not essential. However, you must have practical experience of successfully supervising teams within a visitor experience, Retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales. 
– Strong proven direct sales experience, achieving sales targets and competence in using sales operating systems. 
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– Accurate with figures and experience of cash handling and other methods of payment.

Please apply directly via our careers portal. Applications via email will not be accepted.

Closing date is 12 noon on Monday, 02 December 2024.

Application Deadline: Monday 02/12/2024