Visitor Attraction Associate

Organisation: The Glenturret Distillery

Salary: £20,592

Location: Crieff. Perthshire.

The Glenturret Distillery is recruiting Visitor Attraction Associates.

Location: The Glenturret Distillery – Crieff
Contract type: Permanent
Hours: Full time/Part time
Salary: £20,592.00 full time (Part time position pro rata)

We are recruiting for full-time and part time Visitor Attraction Associate positions. This will be on a fixed term contract until October end 2023.
In this role you will be working:
5 days out of 7 with some weekend work.

This is a crucial role within the team, you will deliver industry leading customer service; handle sales and cash; guide visitors around the Glenturret working distillery; warmly greet the visitors, efficiently operate the reception area to promote the Glenturret Brand providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Regardless of your experience within tourism if you’re eager to bring on board your communication skills and proactivity, we want to hear from you!
We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
About you:

The position requires excellent communication skills, and a friendly and accommodating attitude. You have exceptional customer service skills or willingness to swiftly acquire them to become truly visitor focused.
You are great with a range of different people and are a keen team player who enjoys working with and supporting others.
You’re passionate to facilitate an environment where our visitors feel welcome and comfortable; whilst possessing the confidence to actively approach and engage with visitors to understand their needs.
Don’t feel you meet all the criteria? We welcome you to apply even if your experience doesn’t match perfectly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Required Skills:
Must fall into the required shift pattern as deemed suitable to meet business requirements.
Have a flexible approach to the role.
Detail conscious.
Able to work from own initiative.
Excellent time management skills.
Good communicator.
Welcome visitors with special requirements/impairments, providing a level of service in accordance with the Disability Discrimination Act.
Provide information about the Distillery – the history, merchandise, process, offers.
Visitor attraction always presented as an outstanding venue to visit, maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas.
Complete all training deemed appropriate to ensure effective job performance.
All systems and procedures laid down by each department are followed with detailed accuracy.
Aware of the daily business needs by referring to the appropriate communication channels.
Maximising every opportunity to upsell on experiences and products tailored to the visitors’ needs, ensuring they have the best experience possible.
To build relationships and delight our visitors with a highly engaging and interactive experience within all areas that showcases Scotland at its best.

What we offer:
Fantastic career and development prospects.
• 37 days holiday per year. (Pro rata)
• Double matched workplace pension.
• Death in service assurance
• Uniform supplied.
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant.
• Performance and Company bonus.
• Free onsite parking.
• Cycle to work scheme.
• Discount on gym membership.
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink.
• Access to an employee assistance programme.
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA).

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
To apply for this opportunity please email a current CV along with a covering letter to:

Application Deadline: Thursday 23/03/2023