Jobs

Job reference: REQ0585

Location: Flexible

Salary: £38,533 – £41,498 + over 26% employer pension contributions

Contractual hours: 37

Basis: Full time

Job description

We are currently looking for an enthusiastic and driven individual, with experience in managing commercial visitor experiences. We have a Visitor Commercial Manager role within our Visitor Services Team for a 12 months Fixed Term Contract (with the possibility of extension).

As the largest provider of outdoor recreation in Scotland, Forestry and Land Scotland, welcome over ten million visitors per year and help generate £110 million of tourism spend for the wider Scottish economy. With over three hundred visitor destinations, including six forest parks, our destinations offer many different outdoor experiences, including walking, cycling, wheeling, horse riding, dog sports, water sports, wildlife watching, places of cultural and heritage significance and more.

The post holds the following responsibilities:

• Commercial Car Park Management – take the lead for FLS in policy, process, procurement and contract management.
• Visitor Hub Commercial Management – take the lead in management of catering, retail and other visitor services leases and concessions.
• Support Regions with staff development and queries around visitor commercial.
• Set and monitor visitor quality standards at key destinations.
• Support Regions with new visitor commercial developments and projects at key destinations.

Please review the Job Description and Person Specification for more information on this vacancy. We welcome applications from candidates of all backgrounds and are committed to building a diverse and inclusive team.

About the team

As the largest provider of outdoor recreation in Scotland, Forestry and Land Scotland, welcome over ten million visitors per year and help generate £110 million of tourism spend for the wider Scottish economy. With over three hundred visitor destinations, including six forest parks, our destinations offer many different outdoor experiences, including walking, cycling, wheeling, horse riding, dog sports, water sports, wildlife watching, places of cultural and heritage significance and more. The forests and land we look after also play a key part in Scotland’s ‘natural health service’, providing spaces where people of all ages can spend time enhancing their physical and mental health through play, exploration and relaxation. We want to do what we can to make sure that as many people as possible, from all backgrounds and all parts of the country, can find something they would like to do in one of our forests. We want all visitors to have fun and enjoy their visit.

FLS is composed of five Regions and a National support team. Within each Region there is a Visitor Services team and this is supported by the National Visitor Services and Communities function. This role is within the National Visitor Services and Communities function. The work at both Regional and National level around visitor services is supported with partnerships with Scottish Government, Police Scotland, Scottish Fire & Rescue, Local Authorities, National Parks, Visit Scotland, Nature Scot and others.

Main Duties

• Manage and monitor car park cash collection, card payments and pay by mobile contracts.
• Procurement and manage car park machine framework.
• Work with Regions to monitor car park income.
• Ensure parking compliance with British Parking Association code of conduct.
• Manage new catering concession contract.
• Manage current visitor services commercial leases and agreements in conjunction with Regions.
• Support Regions with the development of visitor commercial activities.
• Provide commercial visitor guidance and support for Regional projects.
• Update commercial visitor guidance for Regional staff.
• Manage the VisitScotland and Green Tourism Grading Award Schemes for FLS.

Closing date: 14 May 2023.

Application Deadline: Sunday 14/05/2023