Visitor Experience Assistant

Organisation: National Museums Scotland

Salary: £21,537 pro-rata per annum

Location: Chambers Street, Edinburgh EH1 1JF

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage.

We are looking for an enthusiastic, passionate, honest, service-driven individual to join our team.

Working front of house you will meet and greet visitors and assist them so that they have a great visitor experience. You will also sell tickets and retail goods.

Previous experience of delivering high quality service to others is essential but just as important to us is your confident and visitor focused disposition. You will be moving around the museum a lot, sometimes working outside and in areas exposed to the elements.

This role will be working on a part time basis of 17.5 hours per week. The post holder will work 5 days over 7 on a rotational basis. A sample rota can be found at the end of this document for your information. Please clearly outlined in your supporting statement if you wish to be considered for a permanent, or fixed term position.

There may be additional roles available with more hours, all on days over 7 rotational basis, please state on your application if you would be interested in additional hours or not. You are provided with a job description and person specification for further detail about the post. To apply visit

The closing date for completed applications is 17 April 2023 at midnight. Please state reference number NMS23/13.

It is anticipated that the selection event will take place via video call between the 26th of April and the 5th of May.

For us, hiring the right person for the right job is everything to us. We want to encourage you to apply if you think the this is the role for you!

If you would like to apply we would advise that you read through the full recruitment pack for this role and apply directly via our website linked below.

Please see website for the full job specification and recruitment pack and the application form.

Please note that CVs are not considered as part of applications and will not be forwarded to the shortlisting process.

Find out more about National Museums Scotland and our range of employee benefits.

National Museums Scotland is committed to being an Equal Opportunities Employer.

Application Deadline: Monday 17/04/2023