Jobs

We have 2 part time, permanent Visitor Experience Assistant positions available.

We can accommodate a range of weekly hours between 10 – 30 hours per week – please include in your application your preferred weekly hours.

Starting salary: £23,400 – £23,900 (FTE) with opportunity to progress to £24,400 per annum (FTE based on 37.5 hours per week – salary will be pro-rated for part time hours worked).

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Act as a responsible driver for on-site visitor transport on a rostered basis.?

Ensure all front of house areas (car park, members gate, vehicle gate) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.?

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager. .

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Interviews expected to be held: w/c 9th December 2024

Application Deadline: Friday 06/12/2024