Visitor Experience Assistants

Organisation: The Royal Zoological Society of Scotland

Salary: £10.30 per hour

Location: Edinburgh

We’re looking for a number of Seasonal Visitor Experience Assistants to work at Edinburgh Zoo during our peak Summer periods: April, July, August and October. Training will take place in March. There will also be a limited number of shifts available in May, June and September and therefore this role is perfect for students. Please read on to find out more!

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions system efficiently and effectively to both sell and upsell products.
To support the operation of the car park, including directing cars to spaces and assisting with ticket payments and enquiries

Act as a responsible driver for on-site visitor transport on a rostered basis (subject to licence)

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.

Accurate numerical reasoning skills and attention to detail.

Full driving licence, held for at least one year (desirable)

Use of electronic cash till.

Providing first-class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Assessment centres/interviews will be conducted on an ongoing basis, when enough applications are received and therefore early application is kindly advised. We reserve the right to close applications prior to the closing date as and when the available vacant positions are filled.

Application Deadline: Friday 03/03/2023