Visitor Experience Leader
Organisation: Dundee Science Centre
Salary: Salary Range: £23,000 - £26,500
Location: Dundee Science Centre, 14 Greenmarket, Dundee, DD1 4QB
Contract: Fixed term 18-month, annualised hours (Part time 25 hours; 3 days per week)
Dundee Science Centre is currently looking for an experienced and motivated individual to join our team to fulfil the pivotal role of Visitor Experience Leader in a part time capacity.
As part of a team of 4 you will lead and co-ordinate the day-to-day visitor operations within Dundee Science Centre and across 3rd party sites to ensure an environment that is engaging, secure and provides an excellent visitor experience. You will champion visitor engagement and ensure all visitors have an enjoyable, safe, and inspiring experience. You will be a key holder and perform Duty Manager functions, on a rota basis.
As Visitor Experience Leader, you will be responsible for planning and organising work, dealing with visitor enquiries, problem solving, the induction of new staff, banking, first aid and procurement.
You will lead by example and be responsible for providing training, coaching, and mentoring to support team growth where required.
You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.
We are looking for someone with relevant knowledge and operational experience, with a proven track record of successfully leading and inspiring a team and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.
You will have the required qualification or relevant experience, excellent communication, and organisation skills and more importantly a positive attitude.
You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.
For further information please view the detailed job description on our website: