Jobs

Are you passionate about delivering exceptional customer service and creating memorable visitor experiences? Join our team as a Visitor Experience Supervisor at The National Wallace Monument.

In this dynamic role, you’ll be at the heart of welcoming visitors to one of Scotland’s most iconic landmarks. You’ll ensure every guest receives world-class service, offering expert knowledge about the Monument, the surrounding Abbey Craig, and Stirling’s rich tourism offerings.

Key Responsibilities:
– Provide outstanding visitor information and customer care.
– Drive sales across retail, food & drink, admissions, and promotional activities.
– Supervise and motivate staff, ensuring a high standard of service is maintained.
– Act as a key holder and support daily operations alongside the Assistant Manager.

This is a customer-focused role and the holder will be expected to be a reliable team player with excellent communication skills, strong organisational and leadership abilities, and an enthusiasm for Scottish history and local tourism. The role will include weekend work on a shared rota.

If you’ve got the right skills for the job we want to hear from you.

Application Deadline: Monday 03/03/2025