Jobs

We are seeking a dedicated and experienced Visitor Operations Support Manager to support the Head of Scone Palace to oversee Visitor Operations, ensuring continuity is maintained between teams and ensuring every visit is extra special to exceed our visitors’ expectations. The ideal candidate will have a strong background in hospitality management or similar, and be passionate about delivering excellent customer service with a great eye for detail. A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.

Main responsibilities include:
• Undertake Duty Manager shifts as required to support the Visitor Operations (VO) front of house teams (Retail/Catering/Admissions)
• Monitor the standards and performance of VO team members with an emphasis on coaching and teamwork
• Support with the delivery of new starter induction and help ensure VO teams comply with company policies and procedures
• Ensure VO team members have current knowledge of our offerings to drive additional dwell time and repeat visits
• Work with Heads of Departments to plan and monitor VO staffing levels to meet business demands
• Maintain good communication and working relationships with all teams across the business
• Ensure high standards of presentation in all public areas
• Handle telephone calls, emails and visitor and sales enquiries
• Help ensure security of buildings and keys in conjunction with the Caretaking Team
• Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
• Use of business systems such as tills/EPOS/booking systems etc.

For a full job description please view on our website.
We reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Application Deadline: Friday 28/02/2025