Jobs

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

This role is primarily a catering role however the VSA role also covers admissions, membership & retail. This role is on a rota basis and the expectation of the core hours will be a Saturday/Sunday.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;

Ensuring site is ready to open and welcome visitors by the set opening time;

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To assist in achieving site retail/catering/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Application Deadline: Sunday 27/10/2024