Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the property team in delivering a high-quality visitor experience at House of the Binns (including but not limited to):

Providing excellent customer service.

Delivering engaging one hour long guided tours of the House of the Binns (potentially three – four times a shift)

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.

Handling cash accurately and processing sales across all platforms.

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.

To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximize sales of admission tickets, membership and donations.

Cash reconciliation duties including end of day and administration tasks.

Be able to take responsibility for your own development and learning.

Taking booking enquiries and process appropriately.

Adhering to the property’s quality standards including wearing of well-maintained uniform.

Assisting in internal and external activities as required during event days at the House of the Binns.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.

Application Deadline: Sunday 09/02/2025