Visitor Services Assistant

Organisation: National Mining Museum Scotland

Salary: £9.50

Location: Newtongrange

National Mining Museum Scotland is looking for a part-time Visitor Services Assistant to provide a high quality customer service to ensure that NMMS visitors of all ages have an enjoyable experience that informs, educates and inspires.

Key responsibilities:
-Greet each customer in a friendly and approachable manner
-Orientate visitors by informing them of facilities on site
-Proactively undertake visitor surveys and input results into the database
-Inform visitors about NMMS programmes and events and sell tickets when appropriate
-Sell tickets to visitors and up-sell appropriately
-Keep accurate records of tour numbers and communicate with tour guides
-Serve as first point of contact for telephone enquiries
-Accept deliveries of goods
-Order, unpack, label and store or shelve shop stock
-Monitor and report stock levels
– Maintain the appearance of the shop to a high standard ensuring the stock is displayed in an attractive manner, shelves are dusted, glass cases are clean and shop talkers are displayed
-Commit to good Health & Safety practice and ensure familiarity with NMMS health & safety policies, procedures and guidelines
-Maintain a safe and clean environment
-Regularly check exhibition areas and report any issues
-Assist in preparation and delivery of educational tours, learning activities and museums events
-Undertake such duties and responsibilities that may be reasonably required by NMMS

Application Deadline: Friday 28/10/2022