Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

Ticket / membership sales and admissions

Always following GDPR guidelines when signing new members and storing paperwork

Delivering a high level of customer service

Cash handling/reconciliation

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

Accurate recording of visitors and members onto tablets and ensuring these are well maintained with any issues being reported in a timely manner

A passion for product knowledge and upselling

Working with the Visitor Services Supervisor and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety)

Traffic management – ensuring that cars are dealt with in a timely manner to ensure that traffic never backs up onto the road. This might involve taking decisions to open extra lanes or alerting facilities in busy times

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management

Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)

Will have regular (daily) interaction with members of the public of all ages and abilities.

Finance Management

Share Till Reconciliation Duties with other staff.

To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)

Application Deadline: Sunday 09/02/2025