Jobs

JOB PURPOSE

A visit to the shop is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals.

We pride ourselves on our visitors receiving a warm welcome and having a fun and memorable experience. We are looking for friendly, welcoming individuals who can deliver a high-quality visitor experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times.

Welcoming visitors to the site and shop in a warm, friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming large groups in an efficient and warm manner.

Housekeeping duties in the shop, restocking the shelves, operating the aracade, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Assisting in the day to day running of the shop, checking off received deliveries and putting the stock away.

Wearing correct uniform, name badges, or PPE as required, maintaining personal presentation.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Application Deadline: Sunday 21/07/2024