Jobs

KEY RESPONSIBILITIES

Warmly welcome Visitors to the Castle by checking tickets and upselling Guidebooks to enhance their visit.

Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.

Actively promote the work of the NTS and the value of NTS membership to existing and potential members

Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience

Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family

Delivery of a broad range of high-quality guided tours and talks about Culzean for the public and organised groups

To deliver a range of engaging school workshops, for all ages and abilities

Enhance the visitor experience through use of third person costumed interpretation, object handling conservation demonstrations (where applicable).

Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)

Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures

Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors

Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm

Share in the common responsibility for housekeeping duties at the beginning and end of every shift (hoovering and removal of rubbish for example)

Application Deadline: Sunday 09/02/2025