Visitor Services Assistant - Collections Care

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: The House of The Binns

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure. Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

To assist with collection movement, cleaning and condition assessments within the property after recent works on interior decoration and assist with the collection’s reinstatement from temporary storage, security, protection, documentation, remedial cleaning and Trust programmes of preventive monitoring.
The role is 40 hours worked over 5 days per week and will include weekend and evening working to support events and property tour program.

A driver’s licence and access to vehicle is preferred due to the location and accessibility of the property.


To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care in line with current NTS best practice standards
 To assist with the organisation and supervision of the movement of objects under the direction of line mangers.
 To assist in the assessment, packing/un-packing and reinstallation of collections within the property’s principal rooms.
 To undertake collections care in accordance with NTS policies.
 To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job, to ensure that the collections conservation elements of the project are efficient and support NTS policies for collections care.
 To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Conservation Advisor, Edinburgh & East.
 To undertake housekeeping tasks to ensure standards of care are resumed and maintained within the property.
 To undertake necessary cleaning of the property areas and associated buildings, meeting the standards agreed by the VSM property staff.
 To liaise, under the direction of the Collections Care Supervisor Forth Valley, with any contractors working onsite to ensure the collections physical security and those working do not contravene Health and Safety legislation.
 To be vigilant at all times to the presence and condition of all historic interior surfaces, decorative elements and collection items in situ and to report accidental damage to the collections conservation and management team.

Visitor Services / Events
 To actively feedback visitor comments to develop and improve conservation and visitor experience.
 To aid property staff and cluster collections care staff in creating and providing specialised public tours of the property.
 To assist with the set-up, stewarding and break-down of events in relation to collections in liaison with your line manager.
 Collection’s conservation engagement through participating in public programmes such as Conservation in Action, as required in order to promote an understanding of preventive conservation and collection care works.
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.

People Management
 The post requires independent working
 Will work closely with other property colleagues, the regional collections team and external contractors.

Health and Safety
 To use personal protection equipment as provided and directed by your line manager
 To ensure the site meets with Health and Safety legislation in liaison with your line manager.
 This job involves good manual dexterity, lifting and carrying heavy materials and collections, working at height and the use of ladders & scaffold towers.

Application Deadline: Friday 03/02/2023