Visitor Services Assistant - Collections Care

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Newhailes


To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The role is 5 days a week and may include occasional weekend working.

As directed by the Visitor Services Supervisor to carry out a wide range of collections care duties including:

 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean and tidy.
 Assist with collection engagement, participating in public programmes as required, working with line manager and Regional Teams in order to promote access to collections and understanding of preventive conservation and collection care at Trust.
 Maintain up to date collections documentation to ensure Trust Collection Management systems are accurate.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
 To actively feedback visitor comments to develop and improve conservation and visitor experience.
 To assist with the set-up, stewarding and break-down of events in relation to collections.
 To ensure the site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager
 To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.
 This role is based at Newhailes, but may include occasional work related and training activities at other cluster properties (The Georgian House and Gladstone’s Land).


 No formal educational qualification required.

Skills, Experience & Knowledge
 Experience of interacting with the public and of providing excellent customer care.
 A good team player, with ability to also work independently to a high standard
 A flexible approach to work, multi-tasking and working with staff across various departments and teams.
 Good time management.
 A strong eye for detail.
 Good interpersonal and communications skills.
 Willingness to learn new techniques & activities, e.g. collections care, object handling etc.

 Demonstrable experience in collections care or cleaning within historic buildings.
 Good understanding of preventive conservation and environmental monitoring.
 An interest in history, conservation and the care of collections.
 Experience of working with volunteers.
 Knowledge of Health and Safety and emergency procedures.


Tools / equipment / systems
 All equipment and cleaning materials are provided.
 Conservation and collections care training will be provided.
 This job involves lifting and carrying heavy materials and collections, working at height and use of ladders & scaffold towers.

This job does not require you to undertake a criminal records check.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities

Application Deadline: Friday 24/03/2023