Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Deliver Outstanding Visitor Care

Welcome visitors warmly, processing Food & Beverage purchases efficiently and professionally.

Be knowledgeable of guest inquiries about Food & Beverage offerings or experiences.

Promote the National Trust for Scotland brand, including memberships, events, other properties,

and actively encourage Gift Aid donations.

Ensure Excellence of Presentation of Self and Site at all times

Maintain proper dress code, including uniforms, name badges and PPE (where applicable).

Ensure the site is ready to welcome guests at the designated opening time.

Perform routine cleaning tasks, including toilets, bins, vacuuming, mopping, sweeping, and dusting.

Promptly report damages or wear and tear to the line manager.

Collaborate harmoniously with other departments, including housekeeping, gardening, and maintenance.

Financial Responsibilities

Follow all financial procedures to include till operation, cash handling and safeguarding of monies.

Implement changes to procedures as instructed.

Food & Beverage Duties

Maintain high standards of cleanliness in kitchens, serveries, and dining areas.

Assist in achieving site targets and KPIs.

Actively upsell products and services to enhance visitor experiences.

Share visitor feedback with managers to improve services and offerings.

Work across departments and sites as needed.

Health and Safety Compliance

Ensure site compliance with health and safety regulations in collaboration with management.

Oversee visitor departure and secure the site at the end of the day.

Use personal protective equipment as directed.

Application Deadline: Sunday 16/02/2025