Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times.

Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.

Opening and closing procedures

To maintain excellent standards of site and personal presentation at all times.

The general ongoing operational cleaning of all areas as necessary.

Wearing correct uniform, name badges, or PPE as required.

Customer Service

Regular interaction with members of the public of all ages and abilities.

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor

Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

EPOS tills and chip and pin machines.

Fully equipped commercial catering kitchens.

Expected to become familiar with and comply with the property’s Health and Safety policies or Safe Systems of Work’.

Application Deadline: Sunday 23/02/2025