Visitor Services Assistant - Golf

Organisation: The National Trust for Scotland

Salary: £21,260 pro-rata, per annum

Location: Hill of Tarvit

To manage and deliver a professional and enjoyable visitor experience at The Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property. You will assist in the development & delivery of the golf operations. You will also assist the Visitor Services Manager in the planning and delivery of golf-related events.
Duties will include welcoming golfers and collecting green fees as well as taking bookings over the phone, by email and in person. The successful candidate will also assist with the marketing and promotion of the golf course online and good computer skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work out of doors on a regular basis.

• To ensure the delivery of the proposition to exceptionally high standards in order that visitors enjoy a valued and worthwhile experience
• To maintain an active and prominent presence during service periods
• To continually review and develop products and procedures to achieve high standards of delivery, and installing efficiencies and economies wherever possible
• To ensure that the golf facility and associated equipment is maintained and presented to a high standard
• Proactively support the sale of retail products in the Golf Facilities, and liaise with property management over stock and point of sale
• Responsibility for opening and closing and security of the Golf Starter Cottage, and any other relevant areas
• Maintaining and developing Kingarrock’s Social Media presence

Customer Service:
• To be engaging and knowledgeable about Hickory Golf, Kingarrock & Hill Of Tarvit, and to be aware of the products and services on offer
• To present a short introduction about the history of golf and Kingarrock golf course
• To work hands-on with management and other departments in the planning and the delivery of Golf related products and events

Health & Safety:
• To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager


• To work closely with colleagues and volunteers to ensure coverage of the golf operations from March to October

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

The current duties of this job require a criminal records (Disclosure Scotland) check to be carried out.

Application Deadline: Friday 24/06/2022