Visitor Services Assistant - Housekeeping
Organisation: The National Trust for Scotland
Salary: £12 per hour
Location: Culzean Castle
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Park as per the Trust’s Housekeeping Procedures Manual, including the following:
Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager
The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc
Working with the public, cleaning during trading hours.
Ensuring site is ready to open and welcome visitors by the set opening time
Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:
In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artefacts and delicate fabrics and curtains
Checking of collections and domestic inventories during changeover
Reporting losses/breakages, wear and tear and repairs required immediately to your line manager
Provide support to enable functions and events to be successfully delivered
Provide support to the Facilities Department to undertake various compliance related tasks including, but not limited to fire related testing and inspection, legionella related tasks (e.g. flushing regimes) etc.
Wearing correct uniform, name badges, or PPE as required
Reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Supervisor,
Routinely clean and look after the holiday accommodation and will involve but is not limited to:
vacuuming, sweeping, mopping, polishing of floors
dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
dusting/wiping of sills, skirtings, door, and window frames
cleaning of windows
cleaning of lavatories, sinks, etc
changing of bed linen and towels, and making of beds
cleaning of bathroom/toilet areas and fittings
cleaning of kitchen areas and equipment
checking functionality of lighting, heating, TV/radio etc
replenishing of welcome/hospitality trays, and consumables
cleaning and providing clean laundry for each occupancy
disposal of general household waste
Application Deadline: Sunday 10/11/2024