Visitor Services Assistant - Housekeeping
Organisation: The National Trust for Scotland
Salary: £12 per hour
Location: Brodick Castle
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.
Changeovers in the holiday accommodations.
General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
Contribute to major deep cleaning tasks during certain periods of the years.
Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.
To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.
Wearing correct uniform, name badges, or PPE as required.
Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;
Report to Line Manager any defects seen which are likely to affect public experience and security.
Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.
Application Deadline: Sunday 09/02/2025