Visitor Services Assistant - Kellie Castle - National Trust for Scotland

Organisation: Xpress Recruitment

Salary: Competitive Salary

Location: Fife

The National Trust for Scotland are looking for friendly, professional, hard-working individuals to join their 14th century castle in Anstruther.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle. You will be part of the team responsible for the smooth and safe running of the day to day operations, making the property the best possible place to visit.

You will help maximise sales through your excellent customer service and product knowledge and you will take pride in the castle’s presentation and operation to make a memorable and positive experience for all your visitors.

As a Visitor Services Assistant you get the privilege of working in an inspirational environment, surrounded by nature, gardens, arts & crafts, fine interiors, ornate buildings and furniture and be part of a fairytale backdrop and historical stories

Your role as Visitor Services Assistant at Kellie Castle in Anstruther is:

To provide a consistently high standard of visitor care at all times
Assist with admissions, catering, membership and retail sales
Proactively engage with visitors in talking about the stories and history of the castle; including the delivery of tours and answering visitors’ questions around the property as and when required
Promoting the National Trust for Scotland brand
You will be well presented at all times, wearing correct uniform & name badge
You will ensure any instances of damage and wear and tear issues are reported promptly to your line manager
As a Visitor Services Assistant your role in catering includes; food and drink preparation and service to customers and ensure good housekeeping of all catering areas at all times
Within retail you will support ticket sales and memberships and work towards achieving the castle’s targets
Work with your line manager to actively feedback visitor comments and to develop and improve offerings, service and operations
You will be flexible to work across other departments and properties in Fife if required
You will assist with the set-up, stewarding and break-down of events when required

To be successful in the role of Visitor Services Assistant at Kellie Castle you will need at least some of the following skills and experience:

Ability to work within a team or independently, with minimal supervision, to a high and safe standard
Ability to be flexible and adaptable to working patterns and tasks to meet the property needs
Ability to adjust pace to match customer flow without compromising quality of service
Excellent front of house persona – warm, welcoming, patient and understanding
Genuine belief in the value of good customer service
Ability to be proactive and to take the initiative
Excellent time management skills
An understanding and commitment to the aims and objectives of the National Trust for Scotland
Experience in a customer-facing retail-based and or a catering role, delivering impeccable customer care through excellent inter-personal skills
Experience and confidence in ticket sales, admissions, till work, cash handling
Experience in a heritage/tourism context
Comfortable in storytelling and a passion for Scottish heritage and history
Basic food hygiene certificate but we will support you gain this if not

The Visitor Services Assistant for Kellie Castle offers a competitive rate of £10.90/hour and pension.

There is opportunity to be full time or part time in this role.

You have the opportunity to work with an engaging organisation that looks after its people (their team and their visitors) and be able to make a difference, give back and be part of a team that love what they do.

You will also get free NTS membership, free parking, 20% off NTS holiday cottages and excellent holiday allowance 30days plus 7days at Christmas.

Interested please send your CV to

Xpress Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Xpress Recruitment will need to provide proof of identity, eligibility to work in UK and any relevant qualifications and references.

Application Deadline: Sunday 30/04/2023