Jobs

PURPOSE OF THE ROLE

A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors so excellent customer and selling skills are imperative. The Visitor Services Assistant is expected to meet (if not exceed) sales targets.

You will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop.

KEY RESPONSIBILITIES

Cash handling/reconciliation

Housekeeping Duties at the start and end of very shift as well as throughout the day as required

To support the Visitor Services Supervisor in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.

Delivering a high level of customer service

Delivering and completing stock counts accurately

A passion for product knowledge and upselling

Supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.

Occasional ticket / membership sales and admissions

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Application Deadline: Sunday 11/08/2024