Visitor Services Assistant - Retail
Organisation: The National Trust for Scotland
Salary: £12 per hour
Location: Culzean Castle
KEY RESPONSIBILITIES
Cash handling/reconciliation
Housekeeping duties at the start and end of every shift as well as throughout the day as required
To support the Visitor Services Supervisor in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
Delivering a high level of customer service
Delivering and completing stock counts accurately
A passion for product knowledge and upselling
Supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
Occasional ticket / membership sales and admissions
Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
SCOPE OF JOB
People Management
Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)
Will have regular (daily) interaction with members of the public of all ages and abilities
Finance Management
Share Till Reconciliation Duties with other staff.
Assist the Visitor Services Supervisor with stocktaking and delivery discrepancies
To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)
Application Deadline: Sunday 09/02/2025