Visitor Services Assistant - Retail

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Culloden


To support the retail team in receiving and processing stock deliveries, ensuring all deliveries are processed in a timely manner, safely and with attention to detail.


To ensure Culloden Battlefield Gift shop goods are received and processed correctly, duties including but not limited to:

• Manual handling of boxes.
• Use of computerised goods in facilities including correct bar code labelling
• Managing paperwork and reporting any discrepancies to Visitor Services Manager
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Working with the team to ensure best stock management.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.



• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible/adaptable at work when required.
• Previous experience of a similar goods in environment, preferably within a retail background
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.


People Management
 This role involves working with colleagues and members of the public of all ages and abilities daily
Tools / equipment / systems
 Use of computer systems to a high standard.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Application Deadline: Sunday 09/07/2023