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Jobs
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Visitor Services Assistant - Retail & Admissions
Organisation: The National Trust for Scotland
Salary: £24,960 pro-rata, per annum
Location: Threave Estate
JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
Providing information about the site, its history, contents, offers and merchandise
Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times
Ensuring site is ready to open and welcome visitors by the set opening time
Wearing correct uniform, name badges, or PPE as required.
Reporting all instances of damage and wear and tear issues promptly to your line manager
Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.
Financial Responsibilities
To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.
Retail/Admission/Plant Sales and other duties
To ensure good housekeeping of and back of house areas, including Plant Sales
To ensure that retail merchandising is in accordance with NTS policy.
To assist in achieving site targets and KPI’s.
To actively upsell products and services to facilitate the visitor’s enjoyment.
To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
To work flexibly across departments and sites as needed.
Health and Safety
To ensure site meets with Health and Safety legislation in liaison with your department manager.
To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
To use personal protection equipment as provided and directed by your line manager
Application Deadline: Sunday 11/08/2024