Jobs

This is a fantastic opportunity to join the Visitor Services Team within the Libraries and Museums service at the University of St Andrews.

We are looking for a real team player who will work with colleagues to ensure the highest standard of welcome for visitors to the Wardlaw Museum and on occasion the Bell Pettigrew Museum of Natural History, providing an orientation for visitors, introduction to the museum collections and access to family activities. They will bring the museum offer to life for families, adult audiences, students and the wider public and will have a role to play in developing this public programme. With support from the grade 3 Visitor Services Supervisors and the Retail and Operations Officer they will staff and maintain the retail offer for the museum, ensuring that sales opportunities are maximised and contribute to the overall visitor experience.

Visitor welcome

1. Work with the rest of the Visitor Services team to ensure the highest possible standard of visitor welcome.
2. Support Visitor Services Supervisors with opening and closing the building according to the security procedures.
3. Taking responsibility for opening and closing building in absence of Supervisors
4. Monitor gallery displays including regular checks throughout the day of museum areas
5. Answer telephone and in-person enquiries, including dealing with any issues
6. Support visitor studies and evaluation projects, including conducting field research.
7. Reporting maintenance and security issues to Supervisors/Retail and Operations Officer
8. Assist with museum marketing, events advertising and other Front of House duties
9. Support the implementation of H&S procedures and assessments
10. Work with and support Flexible Visitor Services Facilitators

Retail
1. Provide sales assistant support and maintain a proactive sales approach
2. Assist with visual merchandising in shop
3. Monitor and maintain stock levels and assist in replenishment
4. Cash handling and support in cashing up/banking in absence of Visitor Services Supervisors.

General duties

1. Act as a keyholder and provide staff access to the museum building out of opening hours
2. Gain and communicate a broad understanding of the collections
3. Assist with IT and manual administrative duties
4. Undertake any specialist and/or general training required for the position
5. Undertake any other duties commensurate with the position.

Special Requirements:

Some weekend and evening working will be required – these will depend on the shift patterns. Some additional hours may be available to cover private functions and these will be paid as additional hours.

Application Deadline: Monday 09/09/2024