Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
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Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards;
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Responsible for the line management of Visitor Service Supervisors, Visitor Services Assistants and Volunteers, within Fyvie Castle;
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Instil an ethos of Health, Safety and Security across the estate, maintaining compliance records, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors;
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Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and more widely with the NE regional team) to ensure that the finances are sustainable within the context of the wider budgets;
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Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors;
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Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome across the site;
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Ensure the cornerstones of the Trust are achieved at every property namely, conservation, access and memorable visitor experiences for all guests;
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You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan;
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Taking responsibility for opening and closing and security of buildings at all times, as well as emergency procedure implementation, duty management and providing relief cover as required;
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The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

Application Deadline: Sunday 12/01/2025