Jobs

To maximise our visitors’ enjoyment of the Trimontium Museum and events with excellent standards of service and ensuring that the site is safe and secure.
Specifically, to ensure the smooth and safe operations in Museum, shop, walks and events activities making the museum a positive and enjoyable place to visit and volunteer.

Key General Responsibilities

To provide a consistently high standard of visitor and volunteer care at all times
• Supporting volunteers in welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner;
• Answering visitors’ queries about the site, facilities and the local area, in person and in answer to email and phone enquiries;
• Supporting volunteers in welcoming visitors with special needs / impairments and making any appropriate amendments to the visitor experience;
• Assisting all volunteers to take part in a positive and rewarding experience, giving guidance and support as appropriate to their needs;
• Assist the Volunteer & Visitor Manager in maintaining monthly rota, finding additional volunteers or staff as required.
To maintain excellent standards of site and personal presentation at all times
• Support volunteers during opening and closing routines;
• To ensure good housekeeping of Reception, Gallery, toilets and staff room;
• To ensure that retail merchandising is presented to current 5 star Visit Scotland standards.
Health & Safety and Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate;
• To ensure site meets with Health and Safety legislation in liaison with your department manager;
• Undertake any other duties and responsibilities as required by the Trust, commensurate with the grade of the post.
• The post holder will be expected to work occasional evenings and weekends.

Candidate Specific Responsibilities

• To maintain and update membership records, create membership packs and send out as required
• To assist in gathering gift aid evidence for processing
• To provide support in the development of promotional materials and opportunities
• To support organisation and provision of events and group visits
• To assist in the communication to volunteers about activitiesv
• To assist in maintaining volunteer records

Candidate will be expected to work 14 hours per week (2 days). Days worked can be flexible but will include weekend working on a rota basis

Application Deadline: Monday 14/04/2025