Jobs

JOB PURPOSE
To provide operational coordination and supervision of retail, visitor services, functions and events, in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved. The Visitor Services Supervisor will also provide administrative support in the running of the property and share Duty Manager shifts.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, events and retail offer (including ordering, merchandising, sales targets)
• Supervision of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Help deliver the schools programme to meet the targets for number of visits, revenue generated
• Support the informal learning and community engagement / outreach activity
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups)
• Security of the Property
• Health & Safety procedures, emergency procedures, and environmental procedures
• Deputising for the Visitor Services Manager on-site and off-site as required
• In conjunction with the Visitor Services Manager supervise, and personally participate in the staffing of corporate/private hire functions
• In conjunction with the Visitor Services Manager expand, promote and supervise the events and arts/exhibitions programme

Responsible for day-to-day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation
• Week-end reports and reconciliation
• Completion of the banking and all cash handling processes

Application Deadline: Friday 26/08/2022