Jobs

Visitor Services Supervisor

Organisation: The National Trust for Scotland

Salary: £26,884 - £28,684 pro-rata, per annum

Location: Crarae

KEY RESPONSIBILITIES

Visitor services, admissions, events, catering and retail offer (including ordering, merchandising, sales targets);

Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.

Develop catering offer to encourage local trade

Manage Catering stock take and wastage records

Shared accountability for the sites KPI’s

Visual Merchandising and maintaining a high standard of stock display and shop housekeeping

Duty Management and oversight/maintenance of the visitor centre

Laise with garden teams

Membership sales (to targets) and general customer service (individuals, education visits, other groups);

Health & Safety procedures, emergency procedures, and environmental procedures;

Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and gardens).

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Support the informal learning and community engagement / outreach activity

Housekeeping, maintenance and safety and security of the Property and gardens

Liaising with contractors on projects and works on site

Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property

Public engagement on site whilst carrying out duties

Co-ordination of travel trade and group bookings

Application Deadline: Sunday 02/02/2025