Visitor Services Supervisor
Organisation: The National Trust for Scotland
Salary: £26,884 - £28,684 pro-rata, per annum
Location: Crarae
KEY RESPONSIBILITIES
Visitor services, admissions, events, catering and retail offer (including ordering, merchandising, sales targets);
Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.
Develop catering offer to encourage local trade
Manage Catering stock take and wastage records
Shared accountability for the sites KPI’s
Visual Merchandising and maintaining a high standard of stock display and shop housekeeping
Duty Management and oversight/maintenance of the visitor centre
Laise with garden teams
Membership sales (to targets) and general customer service (individuals, education visits, other groups);
Health & Safety procedures, emergency procedures, and environmental procedures;
Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and gardens).
Ensure the property social media is managed to generate interest, engagement and help drive visitors
Support the informal learning and community engagement / outreach activity
Housekeeping, maintenance and safety and security of the Property and gardens
Liaising with contractors on projects and works on site
Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property
Public engagement on site whilst carrying out duties
Co-ordination of travel trade and group bookings
Application Deadline: Sunday 02/02/2025