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Visitor Services Supervisor
Organisation: The National Trust for Scotland
Salary: £26,884 - £28,684 pro-rata, per annum
Location: JM Barrie's Birthplace
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes:
Supervision of the retail offer, including and supporting with ordering, merchandising, sales targets;
Membership sales (to targets) and general customer service (individuals, education visits, other groups);
Housekeeping and security of the Property;
Health & Safety procedures, emergency procedures, and environmental procedures;
Responsible for day-to-day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reporting of working hours for payroll.
Induction; development; and management of all volunteers and staff (no staff at present) such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.
Instil a Health & Safety culture across the property, working within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
Ensure the site is well presented at all times, including cleaning and basic DIY, and regular grass cutting of small cottage garden (under the guidance of the Angus Gardening Team).
Keep the site secure, report incidents, correctly lock and alarm the site. In the winter season, access the property at least once a week to carry out checks and allow visits as needed (agreed in advance).
Application Deadline: Sunday 23/02/2025