Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Catering Operation

Lead with menu development and the preparation and presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.

Assist with food led events throughout the year to support over all business goals.

Visitor experience

Offer excellent customer service and ensure all members of the team do the same.

Support property-wide targets for completion of visitor surveys to understand more about our visitors.

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants

Duty management responsibility including open and close of all on site facilities.

Ensure the property social media is managed to generate interest and help drive visitor engagement.

Support the informal learning and community engagement / outreach activity.

Security of the Property.

Ensuring the completion of cash/till reconciliation.

Week-end reports and reconciliation.

Completion of banking and cash handling processes.

Health & Safety procedures, emergency procedures, and environmental procedures.

Deputising for the Visitor Sergvices Manager / Operations Manager on-site and off-site as required.

Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.

Ensure the team feel valued, respected, motivated and supported.

Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.

Application Deadline: Sunday 23/02/2025