Visitor Services Supervisor

Organisation: Almond Valley Heritage Centre

Salary: £22,000

Location: Livingston

We are looking for a Visitor Services Supervisor at Almond Valley – West Lothian’s favourite family visitor attraction – your job will be to ensure that all our visitors enjoy a great day out.

The Visitor Services Supervisor will contribute towards all of the practical duties of the front-of-house team which may include:

Ticket sales and visitor enquiries at the reception point
Gift shop and other retail operations
Issue and management of annual passes
Processing of bookings, e-mail and phone enquiries
Inspection of visitor facilities and associated housekeeping duties
Cash handling, till operation, and digital record-keeping
Contributing toward the operation of special events and activities
Serving as train guard
Any other reasonable duty necessary to ensure visitor satisfaction
The Supervisor will additionally lead the front-of-house team based at reception, coordinating routine day-to-day visitor operations, serving as first point of contact with visitors, and responding to any eventualities. They will oversee other front-of-house team members based at reception, and support the practical development and training of new staff.

In the absence of the Visitor Services Manager, (or as otherwise directed), the supervisor may be required to undertake a wider range of duties associated with the management and administration of visitor operations.

A 40 hour week is worked, normally working five days in seven, which will include some weekend working, and over holiday periods when Almond Valley is at its busiest. The normal working day is 9am to 5pm, although there may be some variation from this to suit visitor demand and the needs of the business.

This is a fixed term post until 31st December 2022

Application Deadline: Monday 25/04/2022