Jobs

JOB PURPOSE

A visit to The Woodland Café and Squirrel Hut is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals. With two Food & Beverage outlets there is plenty of choice to meet all our visitors’ needs.

The Woodland Café is the first place on the visitor route, it’s tall ceilings, large glass windows and developing greenery give visitors that indoor, outdoor experience. With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to those enjoying a leisurely lunch.

The Squirrel Hut, located in the adventure playground offers parents and children the opportunity to play as well as relax with a great coffee and cake or cool ice cream and summer shake.

We pride ourselves on a warm welcome, outstanding service and tasty menu, serving homemade soups, as well as hearty meals such as pasties and deliciously tasty sandwiches or summer salad bowls. We also have a variety of treats for sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees.

We are looking for a highly motivated Visitor Services Supervisor to deliver excellent visitor service and supervision in our F&B outlets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the F&B team do the same.

Delivering high standards and a consistently warm welcome within the F&B department.

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Work closely with all departments across the site from visitor services to the gardens team.

Build lasting relationships with the Arran community creating sustainable repeat customers.

Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.

Ensure that food is prepared and served in a timely manner.

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage, and wastage control.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines.

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Instil a Health & safety and Environmental health culture throughout the catering operation.

Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation.

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Application Deadline: Sunday 11/08/2024