Visitor Services Supervisor - Maintenance

Organisation: The National Trust for Scotland

Salary: £24,252- £25,877 per annum

Location: Brodie Castle


An interesting role responsible for the maintenance needs and health & safety compliance the Brodie Castle & Estate portfolio that encompasses, Historic Listed buildings, modern visitor centres, tenanted dwellings, Holiday Cottages and estate infrastructure.

This requires an organised individual with understanding of facilities management and practical maintenance skills. Experience of supervising contractors, managing budgets and small projects, and setting up safe, risk-aware working environments is essential.


Achieve high standards of maintenance and presentation for estate buildings and infrastructure

• Manage and deliver an annual programme of planned preventative and reactive maintenance, to time and budget, with priorities set through systematic conditions monitoring. Property assets include:

o Brodie Castle, Playful Pavillion, Playful Garden structures, Adventure Playground, car parks and surrounding landscapes
o Residential tenanted property
o 4 Holiday lets
o Bird Hides, Agri shed, Gardeners Bothy and buildings
o Sewage treatment facilities and Septic Tanks

• Responsible for the appointment, co-ordination, and supervision of qualified works contractors on site.

• Work with estate tenants and regional rural surveyor to ensure that residential properties meet relevant condition compliance standards.

• Enable visitor centres and parking facilities to open all year round through proactive cold weather planning, e.g. gritting walkways, access roads and car parks.

• Operate fit-for-purpose workshop and storage facilities, including maintaining and servicing tools, equipment, vehicles, and other estate plant.

• Work closely with Head Gardener on joint initiatives within the wider landscape and path network, including tree management and maintenance of paths, fences, and other estate infrastructure.

• Work closely with Head Gardner to ensure all vehicles and equipment on site are fit for purpose and compliant with all H&S practices and compliant with Vehicle laws.

• Ensure all customer touch points of bins, car parks and back of house areas are kept to an excellent standard.

Take a lead in ensuring compliance with health and safety, security, managing risks and establishing safe systems of work

• Conduct planned and dynamic risk assessment of maintenance tasks, for staff and contractors, adhering to the properties’ safe working procedures and reducing the likelihood of incidents or accidents.

• Manage our preparedness for emergencies, including the testing and maintenance of fire, security and emergency lighting systems and equipment, plus the induction of staff in response procedures.

• Maintain comprehensive documentation of our compliance routines and report on these as required.

• Contribute to cyclical reviews and audits of our risk assessments and emergency processes, and progress with identified actions.

• Undertake duty management and first aid cover as required, including occasional weekend working.

• Provide out-of-hours emergency cover for the visitor centre and wider estate, including responding to alarm calls.

• Monitor staff exposure to vibrating work equipment and test machinery in line with the Trust’s Hand Arm Vibration Syndrome (HAVs) policy.

• Prepare COSHH assessments and the safe management of chemicals.

• Monitor and manage the control of access to areas or activities that may pose a danger to staff, volunteers or visitors.

Provide effective financial, people and project management

• Work within agreed budgets, negotiating costs with external contractors, ordering goods and services, and monitoring spend to ensure efficient use of charitable resources.

• Lead a motivated and effective maintenance team, through task-setting, performance management and personal development. Recruit and support volunteers, work placements and apprenticeships.

• Develop and deliver projects to make a step-change in our properties’ maintenance, conservation, environmental and visitor experience standards. Work in line with CDM regulations, as required.

• Champion environmentally responsible practices to minimize our wastage, carbon footprint and impact on the landscape.

Application Deadline: Friday 16/09/2022