Jobs

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre, which has museum accreditation status, houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

Your usual place of work will be Culloden Battlefield Visitor Centre; however, you may occasionally be required to work at our other properties, Abertarff House and Hugh Miller’s, which sit within the Culloden Cluster.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems.
• Cash handling/reconciliation experience.
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department.
• To support VSM-Retail in creative merchandising of shop displays.
• A passion for product and best in class product knowledge.
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies.
• Deputising for the VSM-Retail in their absence as required.
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards.
• Being a leader within the team and taking a proactive approach to problems.
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

Application Deadline: Sunday 13/04/2025