Visitor Services Supervisor - Retail and Admissions

Organisation: The National Trust for Scotland

Salary: £22,572 pro rata

Location: House of Dun


To provide operational coordination and supervision of retail, admissions, membership recruitment and visitor services at House of Dun, Montrose in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

A key aspect of this role it to support the commercial performance of the retail offer at House of Dun by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of House of Dun.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work weekends

The post holder will be a key holder and expected to provide duty manager cover when required.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cutlins Road, Edinburgh EH11 4DF, by mail or by email via, by first post (i.e. 10.00am) on Friday 23rd April 2021.

Application Deadline: Friday 23/04/2021