Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Manage the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience

Develop and promote new products and offers to enhance member and visitor enjoyment, tell the property’s stories and drive visitor numbers, including our Heart of Haddo family experience.

Create a culture of ‘exceptional service, every time’, leading by example with the warm welcome you give

Act as one of the property group’s duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the buildings.

Help achieve targets for the completion of visitor surveys to understand more about our visitors.

Supervising our team of Visitor Services Assistants and Volunteers across the site to ensure property standards are maintained.

Retail & Admissions

Work with the team to ensure sales targets are met.

Work with the team to ensure Membership sales on target

Supporting the team with merchandising and stock management.

Support a health & safety culture, ensuring compliance with all mandatory requirements.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Understand and adhere to the sale of alcohol legislation.

Property Management

Working closely with the Visitor Services Manager to ensure Health & Safety procedures, emergency procedures, and environmental procedures are adhered to.

Support Visitor Services Manager with the oversight and maintenance of the buildings.

Responsible for day to day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.

Work within the budget constraints set for the Property.

Support the Visitor Services Manager & National Estates team with the management of our tenants.

Finance performance

Work closely with the Visitor Services Manager to support with achieving our annual budgets and cost control.

Supervise safe and secure till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.

People management

Recruit, induct, develop and performance manage the team of assistants to ensure they are fully equipped and motivated to undertake their front and back-of-house duties

Support the Visitor Services Manager to ensure visitor experience, retail, collection care and housekeeping rotas and holiday allocation meets business needs and staff budgets

Volunteer management – including holding volunteer open days

Enable the team to operate safely to minimise risk of incidents or accidents and take responsibility for emergency procedures

Work closely with specialist advisory colleagues with the North East Regional Team and National Team.

Application Deadline: Sunday 02/03/2025