Visitor Welcome Team Member

Organisation: The Royal Botanic Garden Edinburgh

Salary: Salary £21,213 (Pay Award Pending)

Location: Edinburgh

We have an exciting opportunity for 2 Visitor Welcome Team members to join our team in Edinburgh.

Vacancy A: Permanent Part time 29.6 hours
Week 1 – Sun, Mon, Tues, Sat
Week 2 Sun, Mon, Thur, Sat

Vacancy B: Fixed Term Part Time 22.2 hours, from 1st Oct 2022 – 31st March 2023
Week 1 – Sun, Mon, Fri
Week 2 – Mon, Fri, Sat

RBGE are one of the world’s leading scientific botanic gardens, holding knowledge gained over centuries that the world needs today. All known life depends on plants and fungi, and it is our mission to explore, conserve and explain the world of plants for a better future. Our four Scottish gardens – Benmore, Dawyck, Logan and ‘The Botanics’ in Edinburgh – attract over a million visitors every year. Together, these gardens comprise one of the richest plant collections on earth.

The primary focus of these roles is to ensure that visitors receive a first-class visitor welcome, ensure the living collection is secured, and that visitors are provided with a safe environment. You will also have the responsibility of promoting and selling RBGE membership, Maps, Guide Books and Daily Garden Walks. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for opening, closing and security of various Garden buildings. You will be expected to carry out all duties in line with current COVID-19 regulations and procedures to ensure a safe environment for visitors and staff.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands, have a can-do attitude, have excellent interpersonal skills and have the ability to communicate with people at all levels, excellent customer service skills, ability to work flexibly across a range of areas and be able to use initiative and work to tight deadlines.

A full job description and person specification outlining all the essential and desirable criteria can be downloaded from our website.

Applicants should complete an application form along with the online equal opportunities questionnaire and submit to our POD Team at by Wednesday 14th September.

Please indicate which post you are applying for on the application form.

If you have not heard from us by 26th September, please assume that your application has not been shortlisted. No recruitment agencies please.

The Royal Botanic Garden Edinburgh is committed to providing a fair and equitable working environment and supporting a diverse and inclusive workforce. We encourage applicants from all backgrounds to these posts. We have a range of initiatives to promote diversity and inclusivity, including flexible working for staff with, for example, parenting and carer responsibilities, and proactive celebration of diversity among our staff, students and volunteers. RBGE holds an Athena SWAN Research Institute Bronze Award in acknowledgement of our commitment to the advancement of gender equality.

Application Deadline: Wednesday 14/09/2022