Waterway Operative

Organisation: Scottish Canals

Salary: £20,279.70 plus allowances

Location: Ardrishaig, Lochgilphead

We are looking to for a full time Waterway Operative to enhance our team at Crinan Canal.

We are offering living wage + allowances (10% variable roster, 5.75% summer/ winter) for this role.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Day to day tasks, including challenging aspects of the job:

Comply with SC’s Health & Safety policies and defined standards. Report incidents, accidents and near misses. Support and contribute to ‘Behavioural Safety’.
Maintain accurate records as required such as timesheet, HAVs records etc.
Utilising IT for online training and online booking systems, WhatsApp messenger, Teams and emails.
Complete point of work risk assessments and adjust work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) are appropriate for the task in hand.
Ensure that the customer experience is maximised by providing outstanding levels of customer service, including anticipation of and response to customer-related issues
Manage and support the safe and efficient movement of boat traffic through the canal.
In accordance with Scottish Canals standards always promote the organisation by maintaining a professional approach and adhere to code of conduct, company policies and procedures.
Undertake the operation of structures e.g., locks, bridges and sluices in a safe and efficient manner ensuring care is taken to look after the heritage asset.
Undertake key duties associated with the daily operation and maintenance of the waterway and waterside e.g. towpath vegetation management, painting, litter collection, fencing repairs, pontoon redecking, refurbishing, and several other manual & practical duties that help maintain and repair the assets.
Operate appropriate plant & tools commensurate with the task in hand (having achieved the correct competencies / training).
Provide a first response for any emergencies/incidents that may occur on the waterway report and escalate according to company policy.
Support asset inspections, planned preventative maintenance Identify and report any structure failures, breaches, and damage or pollution incidents escalate through Line Management policy.
Contribute in the working of the emergency out of hours standby rota as directed by Line Managers. This includes a one week in four on 24hour call for 7 days including out of hours duty operatives handling water control and flood control situations and shipping lines.
Ensure that environmental and heritage issues are taken into serious consideration in all work that is undertaken.
Work outside in all weathers, PPE will be provided
Ensure great care with Scottish canals person equipment provide such as phones and lifejackets.
Skills and experience required:

Experience of working within an everchanging dynamic environment which includes busy customer service, safe boat movements and transit, general vegetation tasks including grass cutting, weeding etc.  general asset management, repair and refurbish.
Experience of working as a team member supporting colleagues with weakness and sharing skill set strengths.
Experience of computers and smart phones including email, online training, digital diaries and task-specific software
Proficient maintenance skills, such as painting, woodwork, fencing, concreting, use of hand tools and small power tools. Training will be provided.
Experience of administrative tracking e.g.: data recording using computerised or manual systems.
Able to communicate effectively with other team members and locations to allow for the efficient operation of the waterway. A flexible attitude towards the ever-changing business requirements
Must have a full UK driver’s licence and access to your own vehicle.
Ability to follow reasonable Line Management requests and prioritise workloads.

The successful candidate will be able to demonstrate the following qualities:

Understand instructions and work to company policies and procedures
A mature and positive, ‘can do’ attitude
Safety awareness
Customer Service Excellence.
Strong team-working ability
Time management skills
Problem solving capability
Ability to work under pressure
The post is 5 days over 7 working a variable roster over the Spring, Summer and Autumn periods and Mon – Fri in Winter. You may be required to participate in the Emergency Out of hours roster to undertake water controller/flood control duties and shipping lines.

Application Deadline: Sunday 28/08/2022