Listings

UVS – Unlocking Sustainable Income for ASVA Members Through Hospitality & Catering

UVS is a specialist consultancy supporting visitor attractions, heritage sites and destination venues across Scotland to grow sustainable income through hospitality, events and catering.

For ASVA members, commercial performance is increasingly important. Rising costs, seasonal pressures and evolving visitor expectations mean that secondary spend and private hire need to be carefully developed. Hospitality can provide valuable unrestricted income — but only when approached strategically and delivered with operational clarity.

UVS works at the early decision-making stage, before significant capital is committed. Support includes feasibility and revenue modelling for weddings and corporate hire, pricing strategy, visitor flow assessment, staffing structure review and phased growth planning to manage risk.

Catering is often a key commercial lever. UVS provides independent expertise in concession models, income-share agreements, tender processes and contract negotiation — ensuring catering arrangements are commercially robust and aligned with long-term goals.

The approach is practical, collaborative and grounded in how attractions operate day to day. UVS helps leadership teams make informed, confident decisions that strengthen financial resilience while protecting the visitor experience and organisational values.

Clear strategy. Sensible growth. Sustainable income.

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FuseMetrix is an all-in-one, cloud-based booking and business management platform designed specifically for leisure and visitor attraction businesses of all types and sizes. Built and refined over more than 20 years, FuseMetrix has been developed to meet the systematic requirements of every department within the organisations we serve, delivering a truly joined-up solution across the entire business.

The platform brings together online bookings, point of sale, CRM, finance, marketing, and operational tools into one easy-to-use system. By centralising data and workflows, FuseMetrix enables teams to work from a single source of truth, driving significant operational efficiencies and improving collaboration across departments. Powerful automation and real-time reporting provide clear visibility into performance, helping businesses make smarter, faster decisions.

Unlike a best-of-breed approach that relies on multiple disconnected systems and costly integrations, FuseMetrix offers a fully integrated SaaS solution that reduces complexity and lowers overall costs. Financial savings are achieved alongside improved reliability, scalability, and ease of use.

With its functionality-rich design, centralised data, and seamless customer journey, FuseMetrix helps leisure businesses streamline operations, boost efficiency, and deliver an outstanding end-to-end customer experience - all from one unified platform.

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The increasing challenges faced by our industry…

Ensure the long-term sustainability of your visitor attraction for our next generation:

You don’t struggle with a lack of passion for your visitor attraction or your commitment to local heritage. The challenges lie in stretched cashflow from rising costs; pressure from squeezed public funding and the need to increase yield per visitor during a cost-of-living crisis.

Let’s tackle these challenges together.

I’m a Sales & Business Development consultant collaborating with leaders & trustees within visitor destinations. My role will bring clarity, focus, and momentum when the situation is overwhelming.

Helping visitor attractions turn their passion into commercial growth, by delivering a plan that’s actionable and measurable.

How will it work?

I roll up my sleeves, collaborating with you or your team. This is practical, hands-on support, working to your organisation’s unique aims & goals.

My work typically focuses on:

-Maximising underutilised spaces – Creating a regular revenue that supports cashflow.

-Encouraging new sponsors to engage – Relieving the need for public funding & support.

-Building team confidence – Inspiring your team, leading to reducing staff turnover.

-Refining daily processes – Ensuring efficient processes support commercial growth.

How do I know?

With my 30 years’ experience in Sales & Business Development, understanding people, spotting their needs and helping them feel confident in their business decisions is in my DNA.

As a former Sales Director, I’ve been in your shoes and understand the weight of pressures that leaders & trustees face when balancing revenue generation with growing challenges.

Clients describe my approach as:

“Don't be distracted by Gillian's calm & personable exterior, for underneath lies an experienced, focused, knowledgeable and capable business growth professional, who will be a credit to any client." – Managing Director – Events Industry.

“She is hardworking, methodical, professional and everything she does has the end goal in mind, generating revenue! Not only is she the consummate professional, but she is warm, personable and a joy to have on our team.”  - Managing Director – Hospitality Industry.

It all starts with a conversation:

If you are looking for a trusted collaborator to strengthen the commercial foundations of your visitor attraction, I would be delighted to speak with you.

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CS CONSULTING – Enterprise & Commercial Specialist for the Cultural Sector

Clare Short is an independent Enterprise and Commercial Consultant with over 15 years' experience driving income generation, strategic growth, and operational excellence across the cultural sector. Formerly Head of Enterprise at the Royal Botanic Garden Edinburgh, she led the transformation of the Botanics Trading Company, delivering significant uplift across retail, catering, venue hire, events, licensing, and sponsorship.

Clare works with clients across the UK cultural landscape, including Serpentine Galleries London and Birmingham Botanical Gardens, supporting organisations to strengthen commercial performance and long‑term resilience. She brings extensive expertise in commercial strategy, financial modelling, stakeholder engagement, catering contract management, tender writing, customer service improvement, mystery shopping, and hands‑on operational delivery.

With a decade of experience in professional Rugby Union, Clare also has deep expertise in sponsorship sales and partnership development, supported by an extensive professional network across the cultural, sporting, and commercial sectors. She specialises in event sales office implementation, proactive sales campaigns, and developing successful models for retail, hospitality, online trading, ticketed events, admissions, and partnerships.

Clare would be delighted to connect and discuss the opportunity to work together.

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Father & son team, David & Matthew Rothwell, founded Safepay in 2020, combining their expertise within corporate investigation, hospitality consultancy and events & venue management.

We work exclusively with DOJO offering expert advice on card payments, online payments, remote payments, booking systems and Point of Sale solutions (EPOS or POS). We can provide preferential rates to AVSA membership as well as first class support to all our customers.

M: 07444 561354

matthew.rothwell@dojo.tech

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Elavon Merchant Services

Elavon does all things payments. From card readers for solo startups to acquiring for household names, Elavon has a payments solution for every business. Whether you’re taking them in person, online or over the phone, Elavon makes payments simple, safe and secure for you and your customers.

 

Plus, they integrate with all major gateway providers and can have you up and running in no time.

 

Elavon handles the payments. You focus on your business.

Get in touch

Speak with Debbie, our GCA expert at Elavon, to discuss solutions that fit your venue, your staff and your customers.

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Hamac Trading Company has delivered distinctive, innovative products for over 25 years and now operates across three specialist divisions: Display, Hansa, and Garden.

Hamac Displays creates memorable environments with high-impact commercial display and garden solutions. Our extensive range includes animatronics, lifelike plush animals, lighting sculptures, artificial grass and trees, and seasonal props, designed to elevate displays and events.

As home to Europe’s largest stocked display range, we offer outstanding choice for retail, leisure, hospitality, and experiences.

We are the exclusive distributor of Hansa Creation across the UK, Ireland, and the Middle East. Globally recognised for exceptional realism, Hansa’s plush animals range from small retail products to full-scale animatronic models.

Our Garden division offers one of Europe’s most comprehensive collections, featuring premium water features, resin animal sculptures, and distinctive pots and urns.

Customers can explore and be inspired within our 30,000 sq. ft showrooms, based in Northern Ireland.

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Since 1947, we have been leading exemplary architecture, masterplanning, and heritage consultancy to protect, enhance, and evolve the world’s most significant historic buildings and places. Inspired by a deep understanding of context, we craft the identity of the unique places in which we work by cherishing their heritage.

With a spirit that is genuinely innovative and collaborative, we are focused on planet-positive design, championing adaptive reuse of our existing built environment over new construction. We pioneer a conservation-led approach that celebrates our past and responsibly considers the legacy we will leave for future generations. Reimagining heritage in new ways, we work to facilitate positive change for our clients, communities, and wider society by shaping vital, inclusive, and joyful spaces where people can belong.

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Ticketure is a modern ticketing and admissions platform that bridges technology and culture to help visitor attractions thrive. We support organisations that need dependable ticket sales, smooth guest journeys, and stronger revenue performance. Our aim is to raise conversion across the visitor lifecycle, from first purchase to return visits, while simplifying back-office work so teams can focus on guests.

For more than fifteen years, museums, heritage sites, zoos, gardens, and cultural venues across the UK and North America have relied on Ticketure to manage complex operations and high visitor volumes. Clients such as National Museums Liverpool, London Transport Museum and Shakespeare Birthplace Trust have reported clear gains, including a ninety percent rise in donations after adopting Ticketure’s donation tools, together with more efficient day-to-day processes.

The platform brings together admissions, timed entry, group bookings, memberships, donations, visitor data, and real-time operational insight. Its modern architecture, open API, and broad integration ecosystem connect CRM, marketing automation, retail, EPOS, and fundraising systems to create a single, coherent view of visitors.

If you’re exploring new ways to elevate admissions, unify your digital ecosystem, or future-proof your ticketing, we’d love to connect.

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Louise Jennifer Design is a Scottish based company founded by GSA graduate Louise Jennifer Brown.

Louise creates bold and contemporary design led illustrations featuring our most treasured wildlife.

From garden critters to majestic Highland creatures, each collection encompasses Louises individual style.

Through her use of geometric shape and layering processes, she create texture, detail and form.

This naturally evolving style is now captured in her homeware and gift collections.

Lets celebrate nature

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