Admin, Finance & IT

Regional Coordinator

Location – Scotland (Flexible)

Permanent – Full Time

Closing date – 7th November 2021

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers.

The Regional Coordinator is an integral role for the Brand Homes as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 Brand Homes. (Lagavulin, Caol Ila and Oban)

The role holder will be responsible for running the Regional Brand Homes mailbox, communicating with a number of internal and external partners. This will require key organisational and communication skills to deliver a great service for all. The role will also require administrative support for our sites and working with the Regional Brand Home Manager to ensure our sites are working at an outstanding standard.

You will also be required to handle the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests.

About You

This is the perfect position for someone with strong administrative experience in an environment where world class service is a minimum expectation. You’ll be an inspirational communicator and empower others to work collaboratively with a positive and enthusiastic approach.

You will have a consistent record of working at pace, balancing multiple priorities and you are results driven with an attention to detail. Along with this you will be able to harness your knowledge and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING

Regional Coordinator

Location – Scotland (Flexible)

Permanent – Full Time

Closing date – 7th November 2021

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers.

The Regional Coordinator is an integral role for the Brand Homes as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across the 3 Brand Homes. (Cardhu, Cragganmore and Royal Lochnagar)

The role holder will be responsible for running the Regional Brand Homes mailbox, communicating with a number of internal and external partners. This will require key organisational and communication skills to deliver a great service for all. The role will also require administrative support for our sites and working with the Regional Brand Home Manager to ensure our sites are working at an outstanding standard.

You will also be required to handle the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests.

About You

This is the perfect position for someone with strong administrative experience in an environment where world class service is a minimum expectation. You’ll be an inspirational communicator and empower others to work collaboratively with a positive and enthusiastic approach.

You will have a consistent record of working at pace, balancing multiple priorities and you are results driven with an attention to detail. Along with this you will be able to harness your knowledge and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Regional Coordinator

Location – Flexible

Permanent – Full Time

Closing date – 7th November 2021

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers.

The Regional Coordinator is an integral role for the Brand Homes as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 Brand Homes. (Blair Athol, Dalwhinnie and Glenkinchie)

The role holder will be responsible for running the Regional Brand Homes mailbox, communicating with a number of internal and external partners. This will require key organisational and communication skills to deliver a great service for all. The role will also require administrative support for our sites and working with the Regional Brand Home Manager to ensure our sites are working at an outstanding standard.

You will also be required to handle the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests.

About You

This is the perfect position for someone with strong administrative experience in an environment where world class service is a minimum expectation. You’ll be an inspirational communicator and empower others to work collaboratively with a positive and enthusiastic approach.

You will have a consistent record of working at pace, balancing multiple priorities and you are results driven with an attention to detail. Along with this you will be able to harness your knowledge and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Join our team as a Tour Guide

Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a costumed Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. The role also includes assisting with private evening hire and event operations as and when required.

We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

In return, we will invest in your career. We offer:

• Free health cash plan

• Pension

• Group discounts

Contract: zero hour contract – fixed term.

The role requires flexibility with work schedule which will involve weekends and evenings as appropriate, this also includes helping out with special events and tours.

Salary: £8.91 per hour

A full Job Description can be downloaded from the Continuum Attractions website.

About us

Continuum Attractions is a multi-million pound company employing over 450 talented people and welcoming just short of 2m guests per year. Over 30 years we have created engaging visitor experiences that enrich, entertain and bring stories to life. We are a sustainable business with a bright future; our portfolio just keeps on growing.

Does this opportunity interest you?

Send a copy of your CV and covering letter telling us why you should be part of our team kscott@realmarykingsclose.com

The Royal Botanic Garden Edinburgh (RBGE) is looking for a Digital Content Executive to join its Marketing and Communication team.

An enthusiastic team player, you will manage and grow our social media activity and online communities – from content creation, moderation, relationship building to optimisation.

Our social media channels significantly contribute to the organisation’s reputation by sharing rich science, horticultural, educational and visitor content.  You will work on a daily basis with colleagues to extend the reach of our voice and generate compelling content – including words, video and photography – that delivers RBGE’s vision, mission and values in an engaging way.

By evaluating and measuring our social media activity, you’ll make sure that we are increasing awareness and engagement through all we share.

Applicants should be qualified to degree level, or have equivalent experience in a related subject, with relevant experience in social media management and the production of digital content. Applicants must also possess excellent copywriting and communication skills, with the ability to multi-task and work to tight deadlines. They must also be skilled in video camera operation and video editing. Knowledge of CRM systems for data management are desirable.

Full details of the post, including a job description and person specification can be downloaded from our website.  The flexibility to work at short notice and out of normal office hours will be required.

Interested applicants should send a CV and covering letter which outlines your suitability for this post as well as a completed equal opportunities questionnaire to recruitment@rbge.org.uk by Friday 29 October 2021. Interviews will be held in the week commencing Monday 15 November 2020.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

Hours: Part Time (20-30 hours a week)
Duration: Permanent
Pay: £9.50 per hour

We are currently recruiting for a Linen Porter/Housekeeping Attendant to join our vibrant crew.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 23 cabin boutique hotel and exclusive use venue by the award winning team at The Royal Yacht Britannia.

A hotel with all the glamour and style of a superyacht but with an old-world elegance that is completely unique. Curves and tilts, deck spaces and beautiful lines that tell the story of Fingal’s rich seafaring history, offering a totally unique experience, far removed from your everyday world.

Our crew are the core asset of Fingal’s brand, full of warmth and passion, with a shared vision for creating an amazing experience.

We are looking for an all-rounder. You should be enthusiastic, self-motivated, well presented with a good command of spoken English. Previous experience as a Linen Porter in a luxury hotel environment is beneficial. A passion for the hospitality industry is a must and colleagues are expected to be fully committed and reliable. This is an amazing opportunity to enhance your skills and knowledge and be part of one of the best small luxury hotels in Edinburgh.

The Perfect candidate:
The ideal candidate will be part of a dynamic front of house team to ensure that our 5-star luxury ship is presented to the highest possible standard of cleanliness in all guest cabins, bathrooms, suites and public areas. As a Linen Porter you will be an integral part of the Housekeeping team working closely to collect and deliver all housekeeping items. You love to provide discreet exceptional service. So if you enjoy making a difference to a guest’s stay, have an eye for detail, as well as the skills, personality and experience we are looking for, then we would love to hear from you.

Company benefits include:
– 33 days annual holiday entitlement.
– Enhanced long service holiday entitlement.
– 10% non-contributory company pension.
– Life assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets to The Royal Yacht Britannia.
– Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
– Meals on Duty – you will be entitled to a complimentary meal in the staff canteen whilst on duty.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Mari-Nel Scorer
Hotel Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Hours: Days available will range from 2 – 4 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.
Duration: Permanent
Pay: £9.50 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Led by Chief Executive, Bob Downie, Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which? Magazine 2020) and Scotland’s Best Visitor Attraction for 13 years running. Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Our Visitor Experience department is now looking for a Visitor Assistant & Evening Guide who is enthusiastic, with a smart appearance, a can-do attitude, excellent communication skills and a passion for exceptional customer care.

At The Royal Yacht Britannia the highest standards of customer service are part of everyday life. A five-star visitor attraction where quality and attention to detail matter. Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The job is based in our Visitor Centre and on board Britannia, on the outer decks, and inside on the tour route. The position can be physically demanding as you will be mainly standing throughout the duration of your shift.

You will be expected to ensure our visitors have a safe and enjoyable visit and to provide the high levels of service for which Britannia is renowned.

Other responsibilities will include:
– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Assisting with queue management
– Work as a guide at Britannia’s exclusive evening events and private tours
– Any other Visitor Assistant duties as required

Company benefits include:
– 33 days annual holiday entitlement
– Enhanced long service holiday entitlement
– 10% non-contributory company pension
– Life assurance
– Performance and loyalty payment scheme
– Complimentary tickets to The Royal Yacht Britannia
– Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking at The Royal Yacht Britannia

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and covering letter to recruitment@tryb.co.uk or postal applications to:

Colin Purnell
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 20th October 2021

No agencies please.

As part of a small team of IT staff your role will be to support the users of ICT across all sites of National Museums Scotland, and to support and develop the ICT systems and network infrastructure.

You must be educated to at least HND level, or equivalent, in a computer related discipline or have relevant industry qualifications such as MCSE, CCNA. It is essential that you have experience of working in an ICT support role within a team environment providing excellent customer service to users, and liaising with external contractors and service providers.

It is expected that you will have participated in infrastructure projects, both in terms of operating systems and networking. Experience of Cisco switch configuration and producing technical documentation is essential. It is important that you have experience of a Microsoft Windows Server environment, including migrating to newer versions, and in managing virtualisation environments using Hyper-V. You must have some knowledge of O365 administration, IP telephony, firewalls, antivirus and backup products. Experience of Microsoft Azure cloud platforms and SCCM would be advantageous.

You will provide weekend and public holiday on call support on a 1:5 rota basis and the ability to travel to the other National Museums Scotland sites outside of Edinburgh is essential.

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

We want to hear from friendly, confident candidates who can provide outstanding customer service to a wide range of visitors. You will work at the Fort Douglas cabin welcoming customers and checking pre-booked tickets. In addition, you will input data from email and phone enquiries onto our booking system, as required.

• Are you enthusiastic and able to engage with our visitors?
• Can you demonstrate excellent communication and customer service skills?
• Do you have a ‘can do’ attitude and flexible approach to work?

Working hours will be around 14 per week, mainly weekends with some weekdays as required. Candidates should be able to demonstrate experience in a customer facing role.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is Friday 15th October.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
This job delivers operational administrative support to the business, focused on routine/cyclical volunteer and employee transactions within the context of policy and procedure frameworks and business drivers. It has a pivotal role ensuring data about our people is appropriately recorded and managed both within and out with the People & Payroll System (Core HR), to drive accurate people lifecycle actions (pay, pensions, absence etc), handle ad hoc activity, and enable management information. It also supports the People Department more widely through general and financial administration.

Note: this is a fixed-term/temporary role to bring capacity to the People team as other team-members handle a set of critical People & Payroll System developments. It is unlikely that this role will be extended once these system developments are in place and functional.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Deliver routine/cyclical volunteer and employee transactional administration including:
o Change transactions;
o Starters/Leavers/Onboarding processes;
o Financial administration, including supporting with pay queries and payroll changes;
o Training administration.
o Drafting employment contracts and processing employment correspondence;
o Creating regular reports;
o Recruitment process management, along with quality assurance, including pre-employment checking;
o Long service awards and other recognition initiatives;
o Supporting pay award and pay progression processing;
o Reward and recognition initiatives;
• Deliver transactional administration relating to key external suppliers for the delivery of:
o Benefits-related products: pension scheme, income protection and death-in-service insurance, workforce discounts;
o Recruitment agencies;
o Training suppliers for statutory/compliance courses only;
o Ad hoc one-off projects, activities, advice etcAs an active user of the Trust’s People & Payroll system ensure that its data is accurate and reliable, and it seamlessly drives and reflects people transactions and management information (MI).
• As required:
o Support general administration of the function, e.g. diary management, meeting arrangements, note-taking, document and file management;
o support devolved projects/activities;
o participate in internal and external meetings
o work collegiately with (particularly) the Enquiries & Advice function to support any peaks and troughs in their workload.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Demonstrable knowledge of the basic context of either volunteer management, legislation, and best practice, or employment legislation, operations, and best practice
• Demonstrable sound administrative experience within a People function (that supports a multi- site operation), including:
o Routine life-cycle activities (from recruitment to leavers processes);
o Financial administration;
o Liaising with external suppliers/contractors;
o General administration.
• Highly proficient user of IT in general: word-processing, spreadsheets, presentations.
• Confidence and ‘presence’ to be a highly-visible and highly-effective team member within the Department, across the Trust.
• Demonstrable empathy for the aims and objectives of the National Trust for Scotland.

Desirable
• Recognised qualification(s) in HR administration (or related subjects).
• Specific experience using People & Payroll systems.
• Experience working in a people role in the charity/not-for-profit sector.

The Job Purpose, Key Responsibilities, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

You will be responsible for providing administration support to the Office Manager and wider team based at Balnain House, Inverness and across the Highland & Islands region. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
• Property correspondence (mail, email, and telephone).
• Filing and record-keeping.
• Reception (operating switchboard, entry buzzer system).
• Logging all visitors, escort to meetings.
• Meeting’s support (bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management.
• Recording and producing statistical reports
• Purchase ordering – as required.
• Balnain Office Staff -provide support as required.
• Balnain Buildings, monitor mailbox, respond to emails, book, and liaise with contractors

You must be flexible to meet the needs of the property.

Department specific – visitor services

• Embody the Trust’s values.
• Provide excellent customer service and care to all staff, visitors, and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral).
 Must be diligent and accurate with excellent eye for detail.
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.

Desirable
 Previous experience providing administrative support to several different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Balnain House was built in the 1720s and re-styled in the 1790s as a Georgian town house. It was lived in until the 1960s when it quickly fell into disrepair. Saved by the Balnain Trust, it became The Home of Highland Music in the 1990s. It is now the Highlands and Islands regional office for the National Trust for Scotland and its tenants.
• 20 staff and tenants are based at Balnain House, with other NTS staff and visitors using hot desks and meeting rooms as and when required.
• Balnain House office hours are 9am – 5pm, Monday to Friday year-round although some flexibility required by the post holder as on occasion travel will be required.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and successful regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

This role will be responsible for the leadership and management of the Financial Reporting and Control Team and related functions within the Trust. This includes the following key areas:

• Investment & Fund Accounting,
• Taxation Accounting & Advisory Services,
• Banking & Cashflow Management,
• Income Accounting & Management (inc. Credit Control/Sales Ledger),
• Fixed Assets
• General Accounting and Balance Sheet Management, and
• Accounts Payable/Purchase Ledger.

The delivery of these will have to be planned and managed around a variety of deadlines which can be anything from daily/weekly to annual. An area of priority will be to lead the delivery activities required for the preparation of the month-end results and completion of the Trust’s annual report and accounts, and the external audit for the Trust. The role also involves ensuring that the Trust’s systems of financial and internal control are operating effectively; leading the development and implementation of processes / controls; and skills and capabilities for these activities within the Finance Team.

Reporting to the Finance Director, the postholder is required to support them in delivering programmes of work that meet the Finance Team’s objectives and secure a strong position going into the 2020/21 External Audit in March 2021.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

As a senior manager in the Finance Team:

• Lead and manage the Accounting Team, ensuring that they are supported, developed and performance managed in accordance with the HR policies of the Trust to ensure that the functions of the team are delivered efficiently and effectively and members of the team are able to continually improve and develop.
• Develop and maintain appropriate policies, processes and procedures to ensure the Trust’s financial operations are compliant with all relevant legislation and regulations in particular in relation to VAT, banking and accounting. Will require liaison with and management of external advisers to support compliance and submission activities. Focus will be on making these compliant, effective and efficient.
• Identification and management of risks through the Trust’s Risk Management Framework ensuring that appropriate governance, policies, procedures and financial controls are in place and carried out to effectively manage and mitigate risk.
• Working with and influencing the other Finance Managers and Senior Managers in other teams to ensure that the necessary processes and controls are developed and implemented. Active member of the Finance management team and will be involved in supporting cross-Trust initiatives and representing the Finance team in these.
• Support the Finance Director in the leadership of the development and implementation of a sustainable structure and culture for the team which embodies the Trust’s values and focuses the team on customer service, performance and stewardship.
In relation to the key areas of responsibility for specific role:
• Investments
Ensure that the monthly and quarterly accounting, reconciliation and reporting requirements for the Trust’s Investments (circa £200m) is timely and accurate, including producing information for the Trust’s Investment Committee and liaising with Fund Managers and Custodian.

• Funds
Ensure timely and accurate production of monthly summaries of the income and expenditure for each of the restricted and unrestricted funds within the Trust, and securing a process that enables regional Finance and Business Managers to identify funding opportunities for planned project expenditure to ensure best use of the Trust’s financial resources.

• Banking and Cashflow Management
a) Ensure there are robust and controlled processes for cash management across the Trust
b) Develop and implement Treasury policies and models which ensure that the Trust benefits from usage efficiencies.
c) Develop and maintain a rolling cash forecast model, with KPI reporting and measurements.
d) Maximise opportunities to increase automation and efficiency and limit the need for manual processing and reconciliations.

• Income Management
(a) Lead the delivery of an effective and efficient accounting, monitoring and reporting function for external grants and secure processes with the wider Trust to ensure that all grant claims are prepared, submitted and monitored in line with the grant conditions and timeframes.
(b) Ensure timely and accurate collection of direct debits for memberships, donations and rents. This will involve working closely with Customer & Cause and Commercial Consultancy & Estates teams and also engagement with the IT Team.
(c) Ensure that all income and associated VAT and balance sheet accounts accurately reflect the financial position for the Trust, embedding the necessary control framework to ensure this and that there is active credit control management of outstanding money due.

• Purchase Ledger
(a) Securing the return to timely supplier payments within agreed terms.
(b) Ensuring an effective, efficient and appropriately managed purchase to pay (P2P) process which delivers accurate accruals reporting
(c) Lead improvements to streamline work in this area, including payments and supplier reconciliation processes.
(d) Maximise opportunities to increase automation and efficiency and limit the need for manual processing
(e) Play a lead roll in the scoping and development of the Invoice Capture capabilities within Dynamics.

• Fixed Assets
(a) Ensure that the fixed asset register for the Trust (circa £28 m of NBV) is accurate and up to date reflecting additions and disposals in a timely manner and ensuring periodic review of expenditure for capitalization in accordance with accounting requirements for Charities.
(b) Ensure projections of future depreciation are available to inform quarterly forecast and budgeting processes.
(c) Work with other Senior managers to develop the functionality of the Dynamics PO processes with a view to the early and seamless capture of Fixed Asset purchases.

• Taxation
(a) Ensure timely and accurate submission of all tax and National Statistics returns and voluntary disclosures, and compliance with the Making Tax Digital agenda.
(b) Develop and maintain appropriate tax guidance to support the Team and colleagues across the Trust and advise (or secure advice) on complex situations to ensure compliance with taxation requirements.
(c) Key point of contact for HMRC in relation to VAT, Income Tax and Gift Aid.

• Trial Balance Management
(a) Responsible for the ongoing integrity of the trial balance, especially the balance sheet, and the management of the chart of accounts and financial dimensions. Ensuring that the Trust’s balance sheet (circa Net Assets of £220 m – £240m) is accurately reported and substantiated.
(b) Ensuring that there are robust controls around the trial balance including journal and reconciliation monitoring and assurance processes, including prompt resolution of identified differences.
(c) Ensuring general and sub-ledgers are maintained in line with the current accounting regulations and guidance.
(d) Undertaking reviews of provisions, accruals and prepayments to ensure that these remain valid and establishing and continually improving the processes around these to ensure that these are efficient from an end-to-end process perspective.

• Monthly & Annual Reporting
Lead the delivery of the timely and accurate production of the monthly and annual accounts and report for the Trust and associated subsidiaries ensuring compliance with all relevant accounting regulations. Manage the delivery of the internal and external audit requirements.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Fully qualified with a relevant professional accounting qualification (ACCA, CA or CIMA);
• Degree Level qualified or demonstrably significant and high quality directly relevant experience.
• Minimum of 10 years post qualifying Experience
Experience
Essential:
• Significant and varied post qualifying financial management experience, including audit, financial and transactional accounting, balance sheet integrity and VAT. Demonstrable experience in developing and implementing a wide reaching internal control framework for a large complex organisation.
• Demonstrable experience in leading the production of annual report and accounts for complex organisations and managing the external audit process associated with this.
• Proven experience in a senior financial leadership role, leading a team of finance staff (qualified and non-qualified) and advising and influencing at a senior level to secure necessary organisational engagement and change required to implement financial best practice processes.
• Working on integrated, complex financial systems with a focus on internal control frameworks and accounting resilience and compliance and experience of post implementation recovery and embedding activity;
• Experience of identifying, developing and implementing policy, procedure and process change and training colleagues (both finance and non-finance) in these.
Desirable:
• MS Dynamics 365 Experience;
• Charities/Third Sector Experience.

Skills & Knowledge
Essential

• Excellent people management skills, including managing people through change
• Strong communication skills and confidence in dealing with a wide range of specialist and non-specialist staff at all levels, including excellent narrative report writing skills and able to present complex financial information in an understandable way.
• Well-developed analytical and numerical skills with a high level of attention to detail and accuracy.
• Ability to work under pressure, juggling conflicting priorities, managing change and delivering to tight deadlines without compromising accuracy or work or provision of customer service;
• Working knowledge of and application of Accounting Principles and standards, taxation (especially VAT) and other areas relevant to the role. Able to proactively scan the horizon for changes in legislation (e.g. charities, pensions, tax), accounting standards, IFRS, processes and techniques, with the ability to interpret and identify what is required to change and implement these changes.
• Must be self-motivated with a proactive approach to work, ability to take initiative & identify opportunities, to accept challenges and responsibility, and initiate and implement change;
• Excellent Computer Literacy skills; an advanced user of spreadsheets; and ability to assimilate and adapt quickly to new packages and other information, technologies and systems. Must have the ability to look at systems from a strategic perspective and identify future opportunities for process improvement or automation;

DIMENSIONS AND SCOPE OF JOB
People Management
• Direct line management of 2 Interim Financial Accountants and the Ledgers Supervisor.
• Interim Organisation Structure is as follows:

• Responsible for the continuing professional development of the resources within their responsibility.
• It is imperative that the post-holder is confident in dealing with colleagues at all levels within the organisation.

Financial Scope
• Not a budget holder;
• Will deputise for the Finance Director, being an authorizer for banking transactions and the custodian of bank mandates.
• The post holder will need to make sound, justifiable decisions with regard to financial issues and organisation wide process change. These will generally be required only after consultation with senior staff.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.