Admin, Finance & IT

The Clydeside Distillery is a Single Malt Scotch Whisky distillery, visitor experience, café, and specialist whisky shop in the heart of Glasgow; Glasgow’s first dedicated Single Malt Scotch Whisky Distillery for over 100 years.

Do you have a passion for delivering excellent customer service? A good knowledge of Scottish Single Malt Whisky? Do you enjoy a varied role, speak a second language and want to work in one of Glasgow’s iconic 5-star visitor attractions?

If your answer is yes – then apply here.

The role is varied, and all colleagues work within our café, specialist whisky shop and provide guided distillery tours. We are open 7 days a week, our core hours are between 9.00am and 6.30pm. Must be available to work weekends.

The successful candidate will be passionate about whisky, strive to deliver excellent customer service and have the ability to confidently lead customers on a guided tour of the Distillery in English. Must be fluent in a second language. Occasional evening shifts may be required if there is an evening event on from 7pm. Previous experience in a similar role is preferred.

Benefits:

– Discount on food and beverage
– On-site parking
– Company events & social hours
– Tutored in-house brand tastings
– Access to ASVA Pass

Job Type: Part-time and full-time roles available

The post requires excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands. The postholder must be a competent user of Microsoft Office, demonstrate a high level of confidentiality and be reliable and flexible.

Proven proficiency is required in the following:
• Financial reporting/budget control/bookkeeping
• HR administration/recruitment
• Supervising, communicating and supporting staff
• Merchandising and cost effective stock management
• Written and verbal communication with all stakeholders
• Accurately inputing data
• Daily office administration including utilities contracts, equipment hires, updating procedures & policies

Desirable knowledge/experience:
• Experience working in a visitor attraction/tourism business or similar
• Experience working in the HR sector with employment law knowledge
• Competent user of Xero or similar accounts software
• Competent user of Electronic Point of Sale software and online booking systems
• Sales, meeting targets and analysis skills

This post is for an average of 4 days a week with
flexible working to cover some weekend days.
Salary: £22—24K (pro rata) depending on experience
Closing Date for Applications: 23 August 2021
Start Date: early October

Please apply in writing complete with CV to:
curator@gtm.org.uk

The HR and Payroll Assistant will work within the Finance, Resources and Planning department, playing a vital role in supporting the organisation with all day to day HR needs.

Role profile
A key member of the team, supporting the HR function and the operation of the organisation’s HR policies, processes and procedures. Main duties and responsibilities of the role are split 20% payroll and 80% HR focus.

Responsible for keeping all staff records up to date which will include processing new starter information, ensuring all background and right to work checks are completed and assisting in the recording and reporting of other workforce information including absence and attendance details and equality and diversity information. Assist in payroll and pension preparation by administering and sending data monthly to the relevant external organisations and sharing communications with employees. Acting as the first point of contact for HR queries and assisting with on-boarding and off-boarding processes, contracts and contract renewals and performance management administration.

HR support is provided to the V&A Dundee by the University of Dundee (one of the founding partners) who are regularly on site, providing advice on professional and technical matters and in relation to professional development for the post.

Duties and Responsibilities
– Assist with the implementation of HR policies, procedures and guidelines ensuring they are understood and observed throughout the organisation.
– Facilitate recruitment activities, ensuring legal compliance, consistency and fairness. This includes ensuring immigration and PVG/Disclosure checks are carried out where necessary.
– Provide information to staff and managers on terms and conditions of service e.g. annual leave entitlement, notice period, etc.
– Assist with administration processes around the on-boarding and induction of staff, volunteers and freelancers.
– Liaise with Dundee City Council on a regular basis to ensure the correct information is transferred with relation to the monthly payroll.
– Liaise with pension provider on a regular basis to ensure that the auto-enrolment of staff and regular communications are being maintained
– Oversee employee file maintenance and record keeping in line with GDPR.
– Assist with and contribute to projects as specified by the FRP Management Team.
– Assist staff from other departments as required and any other duties which may be reasonably requested by the FRP Management Team. .
– Assist the Finance Manager with the drafting of contracts and contract renewals and the updating of the HR system. Prepare correspondence as necessary.
– Assist with the implementation of the new HR system, maintaining staff records in the system going forward. Activities will include checking or obtaining data from the system or manual personnel file system and updating records.
– Support the organisation with employee wellbeing through surveying, reporting and actioning feedback.
– Monitoring the Recruitment mailbox and responding as appropriate.
– Supporting the HR Officers where appropriate.

Person specification
Essential

– Administrative experience working within an HR environment
– A working knowledge of HR processes
– Excellent written and verbal communication skills
– Able to demonstrate professionalism and a strong customer service approach
– Confidential and discrete, with the ability to handle sensitive and personal information appropriately
– Highly organised and motivated with an ability to work both on own initiative and as a team player contributing expertise
– Excellent prioritisation and time management skills coupled with an ability to work under pressure and to tight deadlines
– Experience in the use of Microsoft Office (Work, Excel, PowerPoint) and an understanding of databases and their usage
– Excellent attention to detail and accurate
– Flexibility in dealing with multiple and varying duties and performing well under pressure
– Positive, team-oriented attitude
– A genuine interest – and desire to work in – a cultural organisation

Desirable
– Ideally CIPD qualified or working towards qualification. The organisation may be able to support the correct candidate through this qualification.
– Experience of assisting or processing monthly payroll
– Good Knowledge of Employment Law
– Experience using HR Software

V&A Dundee is committed to equal opportunities and welcomes applications from all sections of the community.

DCA is looking to recruit a CIPD qualified HR generalist who will be responsible for the management and delivery of an effective HR service that aligns with DCA’s overall strategic aims and objectives.

The post holder will provide advice, guidance and support across the organisation in line with HR best practice to support managers and staff to develop their understanding and application of DCA’s people management policies and procedures. They will coordinate and support DCA recruitment campaigns; lead on the development and roll out of HR policy and procedure and be the first point of contact for external HR related enquiries.

In addition, the post holder will coordinate the monthly payroll and pension submission to our payroll provider.

Hours: 35 hours per week
Working Pattern: Mon – Fri, 9:00 – 17:00

To apply, please complete an application form and send to dca.recruitment@dca.org.uk

Please note we do not accept CV applications.

We are seeking to recruit a professional HR Assistant for a fixed term period. This is a key role in the HR team which supports essential employee lifecycle processes at NGS. Working closely with HR and Finance colleagues, this role supports the delivery of monthly payroll and pension processes, as well supporting our HR consultants in absence management and employment relations work.

Additionally, this is an exciting time for the HR team as we are currently undertaking a project to replace our current HR information and payroll systems. This role will help the team to deliver the project aims with the implementation and launch of the new systems.

If you enjoy working with data and have great attention to detail, you can find full details of the role in the job description available on our e-recruitment portal.

Receptionist/General Team Support (including office admin, visitor services and accounts support)

Hopetoun House is one of Scotland’s finest Stately Homes and is managed by the Hopetoun House Preservation Trust. The Trust’s purpose is the preservation and conservation of the House, its contents and immediate grounds together with facilitating public access and making educational use of Hopetoun. Hopetoun currently welcomes around 50,000 visitors per year and is graded as a 5 Star attraction by Visit Scotland

To support its charitable objectives there are three main elements to the business of the Trust:

Visitor Attraction and Education, being open to the public from Easter to September
Corporate Events & Weddings, including gala dinners, conferences & filming
Public Events, including fireworks night, lighting trail, Xmas Shopping fair and concerts
www.hopetoun.co.uk

Position: Receptionist/General Team Support (including office admin, visitor services & accounts support)

Status: Full Time – 5 days per week (Mon to Fri) 9am to 5pm (with very occasional weekend/out-of-hours work)

Salary: £18,000 to £19,500 p.a. depending on experience. We offer 29 days paid holidays (including Bank Holidays), plus a discretionary 3 additional days at Christmas and various company benefits including pension contributions.

Place of work

Based at Hopetoun House, South Queensferry. Please note that there is no public transport near Hopetoun, so your own transport is essential.

The Role

The primary role is being the first point of contact for Hopetoun by phone, email and on site, supporting all sectors of Hopetoun, but more focused on supporting the Visitor Services & Accounts Teams. Other duties include, office administration, bookkeeping and some P.A. support to the Finance Officer and General Manager. Working as part of a small team the successful candidate must be customer focused, enthusiastic, adaptable and above all a strong ambassador for Hopetoun.

This role has 4 core areas as follows:

Receptionist
As the first point of contact for telephone enquiries to Hopetoun you must be confident in dealing with a wide range of calls. Typically, phone calls from the public with questions about visiting Hopetoun House and grounds, also sales enquiries for weddings and corporate events (to be passed on to the Event Team). An excellent phone manner is essential. Likewise, general enquires are received by email and must be replied to promptly and precisely. The job holder will also meet and greet visitors on site in the reception area. All modes of communication require you to be polite, friendly, efficient and professional.

Administration
Admin duties will include, placing orders (e.g. stationery, workwear, equipment and supplies), making bookings for courses and services, managing incoming and outgoing post, taking minutes at weekly staff meetings, photocopying, laminating, filing, general correspondence with staff, volunteers, season ticket holders, tenants etc. and some P.A. duties.

Visitor Services
The job holder will work with the Head Guide and The Tearoom in the arrangement/booking of group visits to Hopetoun House. They will also work closely with the ticketing team ensuring that they are kept up to date with relevant information. They will be trained to use VenPos (our ticketing software) so that they can check/amend bookings, run reports and cover lunch breaks in the ticket office. Occasional public event support, e.g. selling/checking tickets at the Christmas Shopping Fair.

Accounts Support
A good working knowledge of Excel is essential and experience in using Sage 50 will be a distinct advantage. Accounts support to the Finance Officer will include, input of purchase invoices, issuing sales invoices, input of income and expenditure from bank to Sage, petty cash payments, month end supplier payments, bank reconciliations etc.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key Skills and requirements

Detailed working knowledge of Excel, Word and Outlook
Working knowledge of bookkeeping/accounts (Sage 50 an advantage)
Experience in a similar role
Manage time and differing workloads effectively
Take accountability
Demonstrate initiative and attention to detail
Ability to work independently as well as part of a team
Demonstrate excellent communication skills internally and externally
An interest in heritage/visitor attractions would be an advantage although not essential
To apply please send a letter of application, telling us a bit about yourself, why you’d like this job and why you’re suitable, please also attach your CV. Send to: finance.officer@hopetoun.co.uk

Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted. If you have not been contacted within four weeks, you have not been selected for interview. Only those with a right to work in the UK will be considered.

Direct applicants only. No Recruitment Agencies Please.

The Hopetoun House Preservation Trust (Scottish Charity Number SC009760), Hopetoun House, South Queensferry, EH30 9SL

Purpose: To provide administrative and customer support in the SRPS office
Hours: Full time, Monday to Friday based on a 35 hour week
Generous and flexible holiday allowance

Key Responsibilities
• Answer telephone, email, post and in person enquiries as required with the highest standard of customer service
• Responsible for and handling all sales enquiries and advance bookings
• Assist with the co-ordination of group bookings and special events
• Provide basic accounts assistance
• Carry out general administrative tasks in a polite and efficient manner
• Undertake any other reasonable tasks that the job holder is able to perform

Qualifications and Experience
Essential
• 2+ years’ experience working in a customer-focused, office environment
• Demonstrable level of ICT knowledge, particularly in Excel and Word
• Excellent written and verbal communication skills
• Ability to multi-task and prioritise projects
• Well organised with exceptional attention to detail
• Good inter-personal skills
• Flexible with a common-sense approach
• Can work independently and as part of a team
Desirable
• Experience of working with online ticketing systems
• Knowledge of accounts and Sage

Applications should include a CV and covering letter with your reasons for applying.

Completed applications should be emailed to finance@srps.org.uk or sent to Amanda Kilburn, Scottish Railway Preservation Society, 17-19 North Street, Bo’ness, West Lothian, EH51 0AQ

Contract: 3 years
Hours: 2 days a week

The Scottish Railway Preservation Society (SRPS) is a largely volunteer run organisation with around 400 volunteers. We are currently delivering a Heritage Lottery funded project called Steaming Ahead which will see major re-development at the site. The project will see a new steam engineering facility with public viewing gallery, a new entrance and public engagement space at the Museum of Scottish Railways and improved access throughout the site. An exciting programme of activities will be delivered as part of this project.

We are looking for an enthusiastic and creative person to join our team to develop, deliver and monitor our volunteer offer outlined in the project’s Volunteer Development Plan. During the initial period of the post, the post holder will play an important role in developing the Volunteer Policy and recruitment process, consulting with programme partners and the local community.

The post holder will work alongside the project staff, the Business Development Manager, the Museum Director and key volunteers.

The post is grant funded for 3 years

Key responsibilities:

1. To support the key aspects of the Volunteer Development Plan, in line with the overall project Activity Plan
2. To engage with our current volunteers and support them to help implement a programme of activities for the duration of the project.
3. Review and revise policies and procedures for volunteers as necessary, ensuring they are comprehensive and up to date with best practice guidelines.
4. Identify and attract new volunteers to the site to support the project activities and work alongside current volunteers
5. Undertake marketing to promote volunteer opportunities including developing social media activity, writing press releases and articles for the member and volunteer newsletters
6. Work alongside SRPS staff and volunteers to develop local community relations
7. Develop and oversee formal and informal training opportunities for volunteers to support them in delivering activities for identified audiences, including older people, families, young people and railway enthusiasts.
8. Work with identified project partners on the successful rollout of key project areas
9. Support volunteers in delivering the elements required for the successful rollout of the Inspiring Young Futures Programme
10. Support volunteers in delivering the elements required for the successful rollout of the Railway Memories Programme
11. Liaise with the Activity Co-ordinator and evaluation consultants on key performance indicators including volunteer hours.
12. Liaise with relevant staff and volunteers at SRPS
13. Other duties as required

Occasional weekend and evening work will be required and the Volunteer Co-ordinator will be expected to take a flexible approach to duties and work as part of a small team of staff. This post is subject to a successful Protecting Vulnerable Groups (PVG) scheme check. An annual salary review will be undertaken.

Qualifications and experience

Essential
1. Educated to degree level or equivalent
2. Experience of working within a museum, gallery or visitor attraction environment
3. Experience of working with volunteers and co-ordinating volunteer groups
4. A knowledge of recruitment and induction policies and procedures for volunteers
5. Experience of managing volunteer groups to support formal and informal learning activities for a wide range of audiences
6. Experience of working with a number of partners to deliver collaborative projects
7. Flexible confident approach with the ability to work as part of a team
8. Experience of working on own initiative with an agreed work programme
9. Good understanding of basic IT systems and an ability to prepare written reports and programmes

Desirable
1. Have an interest in industrial heritage
2. Have experience of marketing and social media activity
3. Have experience in project evaluation and report writing
4. Strategic planning experience and skills
5. Experience of working to the requirements of HLF or similar project

To Apply:
Applicants should send a recent CV and covering letter showing experience and skills relevant to this opportunity. Applications to be sent to Becky Peacock, Museum Director; becky.peacock@srps.org.uk

Deadline for applications: 15th July 2021 by 5pm

The Spirit of the Highlands project, which includes the transformation of Inverness Castle into a world class visitor attraction, is looking to appoint a Senior Software Developer. This exciting new role will lead on developing the web, digital, ticketing and core business platforms for the Spirit:Journeys project. As a senior role, the postholder will be a crucial part of the management team and be responsible for the creation of these key systems.

We are seeking a highly experienced full stack software and web developer who can demonstrate successful large-scale projects which included developing the specification and user experience design right through to launch and writing up full system documentation.

Spirit: Journeys is part-funded through the European Regional Development Fund (ERDF).

Dundee Industrial Heritage Ltd seeks a highly competent Financial Controller to take day to day responsibility for core financial accounting processes and periodic management reporting at this multi-award winning Dundee-based charitable enterprise, at an exciting time in its development.
Reporting to the Director of Finance & Corporate Services and coordinating the work of two accounts/admin assistants, the post holder will lead on the day-today maintenance of the company’s books (Sage Accounts) to ensure the provision of timely, accurate and reliable financial information for decision-making, monthly management accounting and regular stakeholder reporting. They will provide accounting and business support to departmental budget holders and the fundraising team, and will co-ordinate the year-end accounts process, liaising directly with the external auditor.
The post holder will work closely with the Director of Finance & Corporate Services in the administration of major grants, VAT and other tax matters, as well as supporting on special projects, when required.
The preferred candidate will hold a recognised UK CCAB accountancy qualification, but may be part-qualified, or qualified by experience. They will have a solid grasp of current UK accounting standards, with previous experience of VAT partial exemption, possibly gained in the public benefit arts/heritage sector.
The role is offered on a part-time basis (25hrs pw, 0.7fte), requiring excellent time management and workload prioritisation skills.
A job description, including person specification and a summary of terms and conditions is available to download at the following link:
https://www.dundeeheritagetrust.co.uk/news/

Interested parties should apply in writing to:
admin@dundeeheritage.co.uk with a brief covering letter and CV setting out you interest in the role and demonstrating your suitability for the job.
The closing date for applications is Monday, 12th July at 12 noon. It is anticipated that interviews will take place in week commencing 19th July.

Do you have a passion for talking all things whisky, good communication skills, an engaging character and the enthusiasm to deliver an exceptional experience for tourists? We may have the role for you…..
The Glenturret Distillery opened its doors in 1980 to the public and has been welcoming visitors to this day. With a recent refurbishment and new offerings, we are looking for a Visitor Attraction Host to join our team.

This is a multi-skilled position. The role will involve undertaking tasks within Tourism and Retail.

Your responsibilities will include:
Welcoming visitors and tour companies to the distillery, giving the highest quality customer service. We offer various levels of experiences to our visitors, all of which you will present – you will receive internal and external training to fulfil all tasks. Presenting the Visitor attraction to our visitors maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas. We would expect the successful candidate to ensure all systems and procedures laid down by each department are followed with detailed accuracy. You should be aware of the daily business needs by referring to the appropriate communication channels. Maximising every opportunity to upsell on experiences and products tailored to the visitors’ needs, ensuring they have the best experience possible. To build relationships and delight our visitors with a highly engaging and interactive tour that showcases Scotland at its best.

Knowledge, Skills & Core Competencies will be advantageous, but all training will be provided.

Key skills:
Outstanding people skills.
Strong organisational skills, including strong timekeeping.
A team player.
Able to work under pressure.
High standards in customer service and care, with a keen eye for attention to detail.
A keen ability to improvise and adapt.

The position is offered as a permanent contract 20 hours per week minimum.
£8.91 per hour.

Company benefits include:
Group personal pension scheme
Life Assurance
Performance related bonus
Company discounts
Favourable holiday allowance.

If you think you would be suited to this role please send your CV and cover letter to recruitment@theglenturret.com

Please refer to our privacy policy https://www.theglenturret.com/privacy-cookies-policy

Scottish Canals is looking for a Team Leader for the Caledonian Canal Centre in Fort Augustus. The Team Leader will help lead our team of destination assistants and housekeepers to ensure the best possible customer service is provided to visitors at the centre.

Our Team Leaders are expected to provide high-quality service to customers, including being the first point of contact for complaints and queries, allocating duties, giving direction, and maintaining a professional and engaging environment.

As well as a competitive salary, Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Main responsibilities of the role will include:

•       Ordering of stock & Stock Taking/Recording and management of retail supplier relationships
•      Ordering cleaning materials and consumables
•      Processing of Lock Chambers bookings/cancellations together with general administration relating to Lock Chambers
•      Responsibility for retail stock including: management of biannual stocktake, weekly/monthly stock checks/reports and audits of losses due to damages, theft, etc.
•      Leading a multi-disciplinary team
•      Ensuring high standards of customer service
•      Engaging visitors and encouraging repeat visits
•      Ensuring food hygiene and health and safety regulations are followed
•      Training of peers
•      Participating in the Shift Leader rota

Skills and experience required:

•      Proven experience in a fast-paced visitor environment
•      Proven experience in a customer facing role within leisure or customer service environment
•      Experience in a direct sales environment
•      Flexible approach to the role
•      Ability to co-operate with and support colleagues
•      Use of initiative in applying and maintaining high levels of customer service
•      Keeping brand standards at highest level
•      Strong communication skills
•      Computer literate
•      Keen to work across various disciplines
•      Good time management and organisational skills