Admin, Finance & IT

Do you have a passion for customer experience…

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable, and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some exquisite brands such as Glengoyne, Rosebank, Tamdhu and Edinburgh Gin. If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits with Passion is what we do best… not only are we brand builders, but we are also producers, distributors and suppliers in Business to Business and Business to Consumer channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

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Our opportunity…

Here at IMD, we strive to deliver a truly positive and engaging customer experience throughout all the key touch points in the customer journey with us. As we continue to grow and expand our business, we have been looking at opportunities to enable us to further enhance and refine the customer experience.

Aimed at customer experience and business support professional with 2-3 years’ experience who are now looking to take their career to the next level by joining a company specialising in luxury goods and experiences.

We are looking for a passionate and engaging individual, with customer experience at the heart and soul of what they do, to join our IMD family as part of our established Customer Experience team on a permanent and full-time basis.

As a Customer Experience Executive, your role is pivotal in delivering an exceptional service experience to our diverse clientele. You will serve as the first point of contact for our e-commerce and trade customers, oversee inquiries related to our Brand Homes, and manage general brand-related questions. Your engagement with customers will extend across social media platforms, providing support that is both prompt and geared towards effective resolution. In collaboration with our international sales and digital marketing teams, you will contribute to our global outreach efforts. Additionally, you will be responsible for the escalation of queries, ensuring they are directed to the appropriate individuals or departments for further action. Your commitment to excellence will help maintain and enhance our reputation as a customer-centric organisation.

It is therefore imperative that the successful candidate has the ability to build strong working relationships with key internal and external stakeholders. It is critical that the role holder acts as a brand representative at all times and has excellent written and verbal communication skills. In addition, having the ability to work autonomously and independently, delivering support in a timely and proactive manner is essential.

We are looking for an omni channel expert across telephony, email and other digital specialisms who has a minimum of 2-3 years’ experience working in a similar customer experience role to ours and we would welcome the successful candidate’s insight and creative suggestions to help us improve the overall customer experience and journey. Ideally the successful candidate will have previous experience across both ecommerce and trade customers, in addition to having experience working within the whisky and spirits industry (desirable).

The role will initially be based at our office in Broxburn however, following full induction and training, some hybrid working opportunities will be available. The role will be working on a 5 from 7-day basis which over time will include weekend work. Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

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Next steps…

This is a rewarding role with a competitive hourly rate and excellent staff benefits. Our Customer Experience Executive role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you! Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! This is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

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***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

PURPOSE OF THE ROLE

To assist the Operations Manager with the smooth running of the Forth Valley & North Perthshire visited and non-visited properties. This includes, but is not limited to, general administration, compliance and health and safety tasks in support of operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.

KEY RESPONSIBILITIES

Administrative support to the Operations Manager and other key departments as required.

File management (filing, scanning, maintenance of regional drive, archiving).

Managing office petty cash, receipts and claims.

Managing postage.

Assisting property staff with ordering and system queries as required.

Providing the first point of contact at whichever site you are working from that day and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion.

Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff.

Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, including the production and maintenance of risk assessments, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Attendance at meetings with the Operations Manager and other managers and supervisors to openly discuss ideas, problems and solutions to the delivery of improved visitor experience at the property.

Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each.

Management of the property diaries and preparation and distribution of the weekly programme as well as other reports as required.

Maintaining key safe and security/access arrangements for staff and visitors.

Acting as “Fire Warden” for regular testing and activations and providing training for property staff.

Booking and supervision of reactive and planned maintenance contractors.

Placing orders and completing necessary documentation as and when required.

Ensuring H&S and GDPR compliance across the cluster, including the residential lets.

Provide an excellent level of customer service to all external and internal customers.

Organising and overseeing refuse collection, and recycling arrangements.

As and when required act as Duty Manager in support of Operations Manager and other activity managers and supervisors.

Providing finance admin cover for the regional support team.

PURPOSE OF THE ROLE

To assist the Operations Manager with the smooth running of Falkland Palace, Hill of Tarvit and Kellie Castle as well as non-visited properties in the Fife cluster. This includes, but not limited to, general administration, compliance and health and safety tasks in support of operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.

KEY RESPONSIBILITIES

Administrative support to the Operations Manager and other key departments as required.

File management (filing, scanning, maintenance of regional drive, archiving).

Managing office petty cash, receipts and claims.

Managing postage.

Assisting property staff with ordering and system queries as required.

Providing the first point of contact at whichever site you are working from that day and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion.

Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff.

Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, including the production and maintenance of risk assessments, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Attendance at meetings with the Operations Manager and other managers and supervisors to openly discuss ideas, problems and solutions to the delivery of improved visitor experience at the property.

Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each.

Management of the property diaries and preparation and distribution of the weekly programme as well as other reports as required.

Maintaining key safe and security/access arrangements for staff and visitors.

Acting as “Fire Warden” for regular testing and activations and providing training for property staff.

Booking and supervision of reactive and planned maintenance contractors.

Placing orders and completing necessary documentation as and when required.

Ensuring H&S and GDPR compliance across the cluster, including the residential lets.

Provide an excellent level of customer service to all external and internal customers.

Organising and overseeing refuse collection, and recycling arrangements.

As and when required act as Duty Manager in support of Operations Manager and other activity managers and supervisors.

Providing finance admin cover for the regional support team.

Duration: Permanent

We are looking for an exceptional Finance Assistant to join our team, looking after all revenue and treasury processing for the Company. This position presents a rare opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction and exclusive events venue with an outstanding reputation for quality and customer experience. We are also the team behind our sister ship, Fingal Hotel, Scotland’s only static luxury floating hotel, including a fine dining 2 AA Rosette restaurant. Fingal Hotel has consistently been Edinburgh’s No.1 hotel on Tripadvisor and is the AA Hotel of The Year – Scotland in 2023/24.

Company benefits include:

– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum).
– Hybrid working opportunities.
– Performance and loyalty payment scheme.
– A 10% employer pension contribution (no employee contribution under this option), but in addition we also provide the opportunity to contribute up to a further 5% yourself, which the Company will also match like for like up to 5% (so a total of up to 20% which would be 15% employer contribution and 5% employee).
– Free car parking for staff.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels).

Finance

The Finance Team, under which this role sits, participates in a wide range of activities, from day-to-day financial processing to playing a role in formulating the organisation’s financial strategy. We provide support to Britannia and Fingal Hotel’s managers and staff who are responsible for delivering quality service to our visitors. We are looking for a Finance Assistant to join the friendly team on board.

The Finance Assistant Role

Working as part of a core Finance Team, the role of the Finance Assistant is primarily to take ownership of the daily sales and treasury function of the company, and to assist in the bank reconciliation and all associated tasks. This post will be one of several such posts that report to the Senior Finance Manager.

This includes, but is not limited to:

– Processing of daily sales transactions for revenue generating activities including admissions, retail, catering, events, and the hotel, from the point of transaction through to bank posting.
– Processing sales for our hospitality and group booking departments as well as providing support to the Senior Finance Manager and Finance Manager in all these areas.
– Manage all the daily banking of cash and cheques and posting of income.
– Post and reconcile income transactions
– Providing efficient and effective credit control by supporting the relevant departments to manage aged debtors and where required chasing overdue invoices by telephone and email efficiently and effectively.
– Dealing with any queries in respect of sales invoice payments.
– Reconciling cash receipts and payments through company bank accounts on a daily basis. Being proactive when investigating reconciliation differences.
– Preparation and processing of monthly bank reconciliation on various accounts including reconciling on-line/manual credit card payments.
– Providing support on month-end accounts preparation, including by undertaking reconciliations to the trial balance.
– Performing any other duties as may be requested from time to time by the Director of Finance & Administration, Senior Finance Manager and Finance Manager.
– In addition, the successful candidate will be trained in other aspects of a busy Finance Office including accounts payable, petty cash, expenses, and balance sheet reconciliations.

Accountability

The Finance Assistant is accountable to the Senior Finance Manager and Director of Finance and Administration.

Qualifications

– Good level of education with at least GCSE / Standard Grade / National 5 English & Mathematics at Grade 1-3 or equivalent – Essential
– AAT Part Qualified or equivalent experience – Desirable

Experience

– Basic understanding of accounting – Essential
– Minimum of 2 years’ experience at Finance Assistant level – Essential
– Ability to use IT systems efficiently and effectively (MS Word, Excel) – Essential
– Experience of using accounting software (we use Access Dimensions) – Essential
– Ability to work with bespoke IT systems – Essential
– Excellent understanding of accounting principles – Desirable
– Relevant work experience in a similar organisation or background – Desirable

Personal Qualities

The post holder must be enthusiastic, have excellent communication and teamwork skills, and a can-do flexible attitude, both with work colleagues and other key stakeholders. They will also promote and drive a culture of continuous improvement.

“If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.”

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Finance Assistant to: Jenny.Dall@tryb.co.uk

Hours: Full time
Duration: Permanent
Pay: Circa £29,500 + Benefits

We are looking for an exceptional Finance Assistant to join our team, looking after all revenue and treasury processing for the Company. This position presents a rare opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction and exclusive events venue with an outstanding reputation for quality and customer experience. We are also the team behind our sister ship, Fingal, Scotland’s only luxury floating hotel, including a fine dining 2 AA rosette restaurant. Fingal has consistently been Edinburgh’s No.1 hotel on Tripadvisor and is the AA Hotel of The Year – Scotland in 2023/24.

Company benefits include:

– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum).
– Hybrid working opportunities.
– Performance and loyalty payment scheme.
– A 10% employer pension contribution (no employee contribution under this option), but in addition we also provide the opportunity to contribute up to a further 5% yourself, which the Company will also match like for like up to 5% (so a total of up to 20% which would be 15% employer contribution and 5% employee).
– Free car parking for staff.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels).

Finance

The Finance Team, under which this role sits, participates in a wide range of activities, from day-to-day financial processing to playing a role in formulating the organisation’s financial strategy. We provide support to Britannia and Fingal’s managers and staff who are responsible for delivering quality service to our visitors. We are looking for a Finance Assistant to join the friendly team on board.

The Finance Assistant Role

Working as part of a core Finance Team, the role of the Finance Assistant is primarily to take ownership of the daily sales and treasury function of the company, and to assist in the bank reconciliation and all associated tasks. This post will be one of several such posts that report to the Senior Finance Manager.

This includes, but is not limited to:

– Processing of daily sales transactions for revenue generating activities including admissions, retail, catering, events, and the hotel, from the point of transaction through to bank posting.
– Processing sales for our hospitality and group booking departments as well as providing support to the Senior Finance Manager and Finance Manager in all these areas.
– Manage all the daily banking of cash and cheques and posting of income.
– Post and reconcile income transactions
• Providing efficient and effective credit control by supporting the relevant departments to manage aged debtors and where required chasing overdue invoices by telephone and email efficiently and effectively.
– Dealing with any queries in respect of sales invoice payments.
– Reconciling cash receipts and payments through company bank accounts on a daily basis. Being proactive when investigating reconciliation differences.
– Preparation and processing of monthly bank reconciliation on various accounts including reconciling on-line/manual credit card payments.
– Providing support on month-end accounts preparation, including by undertaking reconciliations to the trial balance.
– Performing any other duties as may be requested from time to time by the Director of Finance & Administration, Senior Finance Manager and Finance Manager.
– In addition, the successful candidate will be trained in other aspects of a busy Finance Office including accounts payable, petty cash, expenses, and balance sheet reconciliations.

Accountability

The Finance Assistant is accountable to the Senior Finance Manager and Director of Finance and Administration.

Qualifications

– Good level of education with at least GCSE / Standard Grade / National 5 English & Mathematics at Grade 1-3 or equivalent – Essential
– AAT Part Qualified or equivalent experience – Desirable

Experience

– Basic understanding of accounting – Essential
– Minimum of 2 years’ experience at Finance Assistant level – Essential
– Ability to use IT systems efficiently and effectively (MS Word, Excel) – Essential
– Experience of using accounting software (we use Access Dimensions) – Essential
– Ability to work with bespoke IT systems – Essential
– Excellent understanding of accounting principles – Desirable
– Relevant work experience in a similar organisation or background – Desirable

Personal Qualities

The post holder must be enthusiastic, have excellent communication and teamwork skills, and a can-do flexible attitude, both with work colleagues and other key stakeholders. They will also promote and drive a culture of continuous improvement.

“If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.”

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Finance Assistant to: Jenny.Dall@tryb.co.uk

We are seeking a dedicated and detail-oriented Office Administrator to join our team on a temporary basis for 6 months, with the potential for the role to become permanent. This role encompasses the responsibilities of a Membership Officer, along with managing organisational mailboxes, responding appropriately to customer emails, answering telephones, and assisting the Accounts Administrator as needed.

The Office Administrator will play a crucial role in managing our membership database, enhancing member communications, producing a members’ newsletter, and maximising Gift Aid revenue for the Trust. This role is pivotal in ensuring our members have an enriching and engaging experience while supporting overall office functions.

This is an exciting and interesting role which contributes to the smooth and efficient running of one of the National Trust for Scotland’s busiest visitor attractions Mackintosh at the Willow

Through the provision of administrative support and excellent customer service, you will act as the first point of contact for internal and external enquiries, play a key role in team communications and coordinate many other property processes and systems.

The role requires positivity, flexibility, strong organisational skills and an attention to detail, with responsibilities covering finance, and public-facing activities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Coordinate income reports and cash-handling processes for Mackintosh at the Willow, including weekly sales and visitor statistic recording, and the reconciliation of tills and petty cash, plus additional monthly and year-end activities.

Become a super-user of the Trust’s online finance management and purchase order/invoice system, providing ongoing support and advice to other team members, and liaising with the NTS finance team to investigate issues as they arise.

Contribute to clear internal communication and team cohesion across the properties by sharing important messages, news, and policy updates, as requested, through a variety of channels, including emails, shared calendars, staff notice boards, and arranging and recording team meetings/action points.

Provide excellent customer service as the first point of contact for enquiries and correspondence from colleagues, visitors, local community, partners and suppliers via mail, email, telephone, social media, and other online platforms.

Support event, travel trade and venue hire & education activities – including the set-up of online bookings via Eventbrite, hospitality booking system and email. Assist in the coordination of events on site.

Work closely with the Operations Manager, General Manager and Heads of Department on establishing and maintaining strong, consistent administrative routines – from enforcing office housekeeping standards to the replenishment of supplies like stationery, first aid kit and uniforms.

Collate and process new Membership forms onto the NTS portal.

Assist with gathering photo and story content for marketing purposes, helping schedule social media posts and ensuring our on-site information posters and resources are kept up to date.

Oversee the property’s electronic and paper filing systems and archives to ensure they are organised, easy to navigate and meet the requirements of data protection legislation (GDPR) and the Trust’s data retention policy.

Support the cyclical update of property health & safety systems, including notifying team of risk assessment review dates and compliance record-keeping.

Offer a flexible administrative service to all managers and their teams as required.

Support Operations Manager, VSMs and HODs with compliance record keeping for the property

Assist with general visitor services departments to provide relief cover, including catering & hospitality, retail, housekeeping, admissions, and events as required. Full training will be given across each area.

Full-time and Permanent
Salary £51,897 – £60,219 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We have a vitally important and rare opening for an experienced Governance and Compliance specialist to join our team.

This is an exciting role that has a wide reach across the organisation. By nature, it’s a role that requires engagement with many stakeholders internally and externally. Therefore, you’ll have a terrific opportunity to shape best practice across the organisation within the scope of your responsibilities. 

You’ll be comfortable in a senior position, either moving from a similar post or looking to advance your career. You will use your strong communication skills to build positive relationships with senior stakeholders and colleagues.

The ideal candidate must already have substantial, proven experience of: 

– Owning and leading Business Planning, Performance and Risk Management for an organisation. 
– Corporate governance administration processes and compliance. 
– Working within an Executive-level environment (business or charity sector), including formal or equivalent experience of complex Board administration and stakeholder engagement.

 

The difference you’ll make

Your responsibilities will be varied. Each day will be different, with new challenges that push your capabilities. Reporting to the Director-General your duties will include:

– Ensuring our critical business planning, performance and risk management strategies are fully aligned, supporting the execution of strategy, and minimising risk, ensuring our procedures and processes are subject to best practice governance and compliance. 

– Coaching and leading a small talented team, focusing on their development through coaching. Reporting directly to this role is the Compliance Manager, Records & Information Manager and Legal Counsel. 

– Providing comprehensive support to our Board and Leadership Team (LT), partnering closely with LT, and ensuring alignment of activity.

– Serving as a trusted and informed support to the Chair of the Board and its Trustees, enabling comprehensive delivery of Board-related activity, including all meetings, minutes, and operational management of the Board’s activities). 

– Managing the administration and support the activity of the Board (and related Boards and Committees) to ensure rigorous and effective governance, coordinating activity and provide support to LT as required. 

 
Planning, Performance and Risk Management 

– Planning, performance, and risk management, ensuring working with the Chief Operating Officer, and LT colleagues, to align our strategic and business planning, performance management and risk management operations, navigating through uncertainty and risk.

– Ensuring the set up and delivery of organisational key performance frameworks and indicators annually to deliver organisational priorities and demonstrable impact on outcomes. 

– Promoting a positive risk culture by developing our risk planning, overseeing the ongoing continuous improvement, leadership engagement and quarterly monitoring/reporting. Proactive management of risk registers aiding the embedding of risk into the strategic planning process. 

– Reporting on performance to LT/Board of Trustees and feeding into annual performance indicators, proactively addressing shortfalls, and identifying actions. 

 
Governance and Compliance 

– Ownership of corporate governance and compliance – advising on and managing compliance. 

– Developing robust organisational policies as required to deliver strong corporate governance and compliance practices ensuring these are embedded in the organisation. 

– Liaising with government bodies as needed, developing the relationship with the sponsor team. Coordinating consultation on new legislation/ national or sectoral policy responses. 

– Providing information management and governance leadership on records and data. 

– Being the Senior Information Risk Owner (SIRO) for the organisation. 

– Working with the Director of Finance, responsible for our assurance framework. 

 
Projects and Reporting

– Leading and delivering various projects related to the strategic plan and organisational priorities. 

– Working with the Director of Finance, producing trustee annual report and governance statement. 

– Ensuring the timely escalation of governance, risk and compliance issues to LT and Trustees as required.  

 
Other duties: 

– Oversight and support for Gaelic, DP, FOI, equalities compliance. 

– Legislation – NH Act, Ethics, Consultations (sector/government), Charity. 

– Budget management. 

– Membership of external stakeholder groups, for example, Museums Galleries Scotland. 

– Membership of the Extended Leadership Team. 

Please apply directly via our careers portal.

The closing date is 12 noon on Monday, 19 August 2024.

The Role

Working within the wider Science Learning and Exhibitions Team, the Senior Community Learning Coordinator will be responsible for the development and management of GSC’s CLD programmes that support community capacity building through the channels of Community Based Adult Learning, Family Learning, Youth Work, and community engagement.

The Senior Community Learning Coordinator will be working towards creating a sustainable business model to ensure GSC’s CLD programme can continue to grow and deliver impactful engagement into the future.

To lead the development and implementation of the GSC’s CLD strategy and programme to expand its reach and impact.

To establish, build and maintain partnerships with external organisations to increase our reach and influence.

Working with GSC’s STEM Learning and Business Development Managers to source and access funding from various sources for the development and delivery of programmes to meet identified needs.

Full job description is available to download at the bottom of this page.

Providing a comprehensive HR Advisory service to senior managers, line managers and staff across GSC whilst working closely with HR colleagues. Advising on all aspects of the employee lifecycle, undertaking or supporting case management activity using professional HR and legislative knowledge.

Coaching and influencing managers to ensure staff are managed and developed in line with best practice principles and GSC’s strategic objectives.

Contributing to projects to progress the People and Organisational Development (POD) plan.

You are a people person with excellent communication and interpersonal skills and enjoy working collaboratively with others using your advisory skills across a range of people management activities.

You have solid working knowledge and understanding of employment law, HR policy, procedures and best practice and use this to support managers and staff to achieve organisational effectiveness.

You have strong IT skills with experience of using HR systems and Microsoft 365 suite.

Most of all, you are passionate about the work that GSC does and share our company values.

JOB PURPOSE

You will be responsible for the providing administration support to the four properties within the Aberdeenshire South cluster, specifically Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):

Management of all purchase orders for Aberdeenshire South sites, including raising, receipting, reconciling, etc;

Primary point of contact with NTS Purchase Ledgers, for all matters relating to purchase orders, invoices and queries;

Booking of contractors for site works across all of Aberdeenshire South, and liaison with contractors where required;

Primary admin support to Operations Manager;

Duty Management of Aberdeenshire South sites as required, such as holiday or sickness cover;

Management of all social media across Aberdeenshire South sites, in accordance with the standards as laid down by NTS Social Media Manager and Operations Manager;

Management of all social media content creation across Aberdeenshire South sites, including the management of weekly content ideation Teams calls with VSMs/Head Gardeners/Cluster roles, management of shared storage for content, and management of Brandwatch analytical tool;

Participation in monthly testing/learning Teams calls with NTS Social Media Manager and NTS Marketing Manager to ensure all decisions on social media are data driven to maximise effectiveness;

Property correspondence (mail, email and telephone);

Filing and record-keeping;

Diary management for Aberdeenshire South property diaries;

Processing of membership applications Aberdeenshire South sites;

Meetings support (agendas, minutes, etc);

Cashier duties (reconciliation and recording);

Data entry of takings, statistics – weekly, monthly and ad hoc.

Role overview:
We are seeking an analytical and organised Finance Assistant to join our team. The Finance Assistant will support the finance department by performing various administrative, financial and IT tasks. The ideal candidate will have strong numerical aptitude, excellent communication skills and the ability to work efficiently in a fast-paced environment.

Purpose of the job:
The Finance Assistant role is to provide essential support to the Finance Team by assisting with various accounting and financial tasks. The Finance Assistant will help facilitate smooth operations within the finance team, contributing to the overall efficiency and effectiveness of the financial processes. Additionally, the finance assistant provides a crucial role in supporting the organisations financial health and objectives.

In discharging theses accountabilities, the Finance Assistant is responsible for:
Duties and responsibilities
• Purchase Ledger and Cashbook maintenance using Sage 50 Professional.
• Maintaining and opening accounts for new suppliers
• Raising and processing purchase orders
• Posting invoices and allocating to purchase orders
• Processing suppliers’ payments, individual invoices and routine payment runs
including domestic/international
• Frequent communication with suppliers regarding invoices and payment queries
• Analysing and posting accruals, prepayments and other journal entries
• Preparing monthly reports adhering to deadlines and extracting data from the
systems.
• Creating and maintaining numerous spreadsheets
• Reconciling and posting daily income from various departments
• Bank reconciliation – Managing and reconciling various payment streams.
• Petty cash maintenance
• Updating cashflow on spreadsheets
• Assist with IT support
• Maintain the IT asset register and record any changes with equipment and
programs
• Ad hoc managing our online booking system – Amending bookings and
processing refunds

Team Skills:
• Be polite and attentive to all our guests and colleagues
• Attend annual Performance and Development (PAD) Reviews with your line
manager
• Dependability and accountability
• Show initiative and motivation

Person Specification
Knowledge & Experience:
– Prior experience of working with Microsoft Excel
– Previous accounting/finance role experience (Preferred)
– Prior experience working with Sage 50 Professional (Preferred)
– Prior experience working with a booking system

Skills:
– Excellent IT and customer service skills
– Proficiency in Microsoft Excel and Sage 50
– Strong analytical and problem-solving skills
– Knowledge of financial regulations and compliance standards
– Excellent attention to detail and accuracy
– Ability to prioritise tasks and manage time effectively
– Strong communication and interpersonal skills, both online and face to face
– Ability to work alone, and to work well under pressure

Personal Attributes/Behaviours
– A highly motivated individual with initiative and a positive, proactive approach to
challenges
– Flexibility to adapt to an ever-changing environment
– A team-player
– A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operational needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.